The TechMarkit Customer Service Consultant Vacancy in Johannesburg

Core Group is inviting experienced customer service professionals to apply for a Customer Service Consultant vacancy at TechMarkit in Johannesburg, Gauteng.

This is a permanent position suited to someone who enjoys assisting customers, resolving problems, managing online support requests, and working with different systems in a fast-paced retail and technology environment.

The successful candidate will assist customers through telephone calls, email, and online support platforms. Responsibilities will include answering product questions, checking orders and deliveries, supporting trade-in enquiries, preparing quotations, and helping customers resolve issues with delivered devices.

Applicants must have Matric and approximately three to four years of experience in a similar customer service position.

TechMarkit Customer Service Consultant Job Overview

• Position: Customer Service Consultant
• Company: Core Group
• Division: TechMarkit
• Business unit: TechMarkit Corporate
• Location: Johannesburg, Gauteng
• Job type: Permanent
• Industry: Consumer Electronics
• Functional area: Administrative
• Experience level: Associate
• Posted: 14 July 2026
• Closing date: Not stated

About TechMarkit and Core Group

TechMarkit operates within Core Group, a company associated with leading consumer technology brands and retail operations in South Africa.

The business serves customers who purchase technology products and may also assist with device trade-ins, product support, quotations, online orders, and deliveries.

Because customers may contact the company at different stages of their purchasing journey, the Customer Service Consultant must be able to provide accurate and professional support across several communication channels.

This position requires someone who understands that good customer service involves more than simply answering a telephone. The successful candidate must investigate problems, communicate with stores and technicians, follow up on courier delays, update customer information, and ensure that each enquiry reaches an appropriate resolution.

About the Customer Service Consultant Position

The Customer Service Consultant will act as an important link between customers and various TechMarkit departments.

Customers may need help with:

• Product information.
• Existing orders.
• Delivery delays.
• Faulty or problematic products.
• Device collections.
• Trade-in applications.
• Quotations.
• Store-related enquiries.

The consultant will use internal platforms, Google Workspace, courier tracking systems, Zendesk, and other online tools to manage these requests.

The role is best suited to a calm, patient, organised, and confident person who can manage several enquiries while maintaining a professional attitude.

Main Duties and Responsibilities

Answering Incoming Calls

The successful applicant will answer incoming customer calls and provide assistance in a professional and courteous manner.

This may involve:

• Greeting customers correctly.
• Listening carefully to their questions.
• Confirming important customer information.
• Providing accurate answers.
• Explaining the next steps.
• Escalating complex matters to the correct department.
• Recording relevant details.

A professional telephone manner is essential because the consultant may be the customer’s first direct interaction with the company.

Managing General Customer Enquiries

Customers may contact TechMarkit with questions about products, orders, deliveries, stores, or company processes.

The Customer Service Consultant will need to:

• Understand the customer’s request.
• Check information on the relevant internal system.
• Provide accurate guidance.
• Avoid making promises that cannot be fulfilled.
• Escalate enquiries when necessary.
• Follow up until the issue has been resolved.

Good customer service requires both speed and accuracy. Providing quick but incorrect information may create further frustration for the customer.

Managing Emails and Zendesk Support Tickets

The role includes responding to customer emails and support tickets through Zendesk.

Zendesk is commonly used to record, organise, assign, and track customer support requests.

The consultant may be required to:

• Read new support tickets.
• Categorise enquiries.
• Respond using approved templates.
• Add accurate notes.
• Assign tickets to other departments.
• Follow up on unresolved cases.
• Close tickets once the matter has been completed.

Applicants with previous Zendesk experience should include this clearly on their CV. Candidates who have used other customer relationship management or ticketing systems should also mention them.

Assisting Customers With Product Problems

Some customers may report problems with products that have already been delivered.

The consultant will help determine the type of support required.

Responsibilities may include:

• Asking the customer for details about the issue.
• Checking the order or product information.
• Providing basic remote guidance where appropriate.
• Referring technical matters to qualified technicians.
• Arranging for a device to be collected when remote support cannot resolve the problem.
• Updating the customer on the progress of the case.
• Working with stores to find a suitable solution.

The consultant is not necessarily expected to repair devices personally. However, an interest in technology and a basic understanding of consumer electronics may help the candidate communicate effectively with customers and technical teams.

Working With Technicians and Stores

Customer issues may require assistance from a technician, warehouse employee, store representative, or another internal team.

The consultant must communicate clearly with these stakeholders and ensure that the customer’s case does not remain unresolved unnecessarily.

This may involve:

• Sending complete information to technicians.
• Arranging product or device collections.
• Confirming whether a store can assist.
• Requesting updates.
• Sharing the outcome with the customer.
• Recording every important action on the support system.

Handling Order and Delivery Enquiries

Customers frequently contact support teams to ask where their orders are or when delivery will take place.

The Customer Service Consultant will use internal systems and courier tracking platforms to check order progress.

Tasks may include:

• Confirming order numbers.
• Checking whether an order has been processed.
• Reviewing courier tracking information.
• Identifying delivery delays.
• Escalating courier problems.
• Following up with courier coordinators.
• Updating customers with accurate information.

Candidates should be comfortable moving between different systems while speaking to or communicating with a customer.

Preparing Customer Quotations

The consultant will prepare quotations using existing Google Sheets templates.

This may require the employee to:

• Enter customer information.
• Capture product details.
• Check prices.
• Confirm quantities.
• Review the quotation for errors.
• Send the completed quotation to the customer.
• Save or update relevant records.

Strong attention to detail is important. Incorrect product descriptions, quantities, prices, or customer details can delay a sale and damage customer confidence.

Managing Trade-In Enquiries

TechMarkit customers may enquire about trading in their existing devices.

The consultant will support the trade-in process by:

• Communicating with customers through Zendesk.
• Using approved templates and macros.
• Reviewing photographs submitted by customers.
• Sending information to the warehouse technical team.
• Requesting initial estimates.
• Capturing details on Google Sheets.
• Updating customers about the process.
• Communicating with stores when a trade-in proceeds to valuation.

The consultant should avoid giving customers an unconfirmed final value before the relevant technical assessment has been completed.

Minimum Requirements

Applicants should have:

• Grade 12 or Matric.
• Three to four years of experience in a similar customer service position.
• Strong written and spoken English.
• Computer literacy.
• Experience using Microsoft Office.
• Experience using Google Workspace, particularly Google Sheets.
• The ability to learn new online systems quickly.
• Strong organisational skills.
• The ability to manage several priorities.
• Professional communication skills.

A tertiary qualification will be advantageous but is not listed as compulsory.

Advantageous Experience and Skills

The following may strengthen an application:

• Previous retail experience.
• Experience in consumer electronics.
• Knowledge of technology products.
• Zendesk experience.
• Courier tracking experience.
• Google Sheets experience.
• Online order support.
• Device trade-in administration.
• Customer complaint resolution.
• Experience working across multiple platforms.
• Ability to speak additional South African languages.

Personal Qualities Required

Patience

Some customers may be frustrated because of a delayed delivery, faulty product, or unresolved enquiry. The consultant must remain calm and respectful.

Problem-Solving Ability

The successful candidate should be able to investigate a customer’s situation and identify the best next step instead of providing incomplete responses.

Organisation

The role may involve calls, emails, quotations, trade-in enquiries, and support tickets during the same working day. Good organisation is therefore essential.

Independence

The consultant must be self-motivated and capable of managing their workload without requiring constant supervision.

Professionalism

All communication with customers, stores, technicians, courier teams, and colleagues should remain professional.

Ability to Work Under Pressure

Retail and technology support environments can become busy, especially during promotions or peak shopping periods. Candidates should be able to prioritise urgent matters without losing accuracy.

How to Apply for the TechMarkit Customer Service Consultant Vacancy

Applications should be submitted through the official Core Group online recruitment portal.

Step 1: Review the Vacancy Requirements

Before applying, confirm that you have:

• Matric.
• Three to four years of relevant customer service experience.
• Strong English communication skills.
• Microsoft Office and Google Workspace knowledge.
• The ability to work in Johannesburg.
• Experience handling customer queries.

Step 2: Update Your CV

Your CV should clearly include:

• Full name.
• Contact number.
• Professional email address.
• Residential location.
• Matric details.
• Additional qualifications.
• Complete employment history.
• Customer service experience.
• Systems and software experience.
• Retail or technology experience.
• Contactable references.

Use clear descriptions of your previous responsibilities.

Instead of writing only “helped customers,” explain that you:

• Answered customer calls and emails.
• Managed complaints.
• Updated support tickets.
• Tracked customer orders.
• Escalated delivery delays.
• Prepared quotations.
• Worked with stores or couriers.
• Resolved product-related enquiries.

Step 3: Highlight Relevant Systems

Include systems you have genuinely used, such as:

• Zendesk.
• Microsoft Outlook.
• Microsoft Excel.
• Google Sheets.
• Google Workspace.
• Customer relationship management platforms.
• Ticketing systems.
• Courier tracking platforms.
• Retail order systems.

Do not claim experience with a system you have never used. You may instead state that you are confident learning new systems.

Step 4: Complete the Online Application

Enter all requested details accurately.

The application may ask for:

• Personal information.
• Contact details.
• Education.
• Employment history.
• Customer service experience.
• Availability.
• Supporting documents.

Step 5: Upload Your CV

Upload an updated and readable CV.

Check that:

• Your contact details are correct.
• Your employment dates are accurate.
• Your experience matches the vacancy.
• The document opens properly.
• There are no spelling mistakes.

Step 6: Submit the Application

Review the application and submit it through the official Core Group recruitment portal.

Because no closing date is stated in the supplied advertisement, candidates should apply as soon as possible while the vacancy is still available.

Background Checks

Successful applicants will undergo background screening.

These checks may include:

• Criminal record verification.
• Credit checks.
• Identity verification.
• Matric certificate verification.
• Reference checks with two former managers or supervisors.

Applicants should ensure that all qualifications, employment dates, and references included in their applications are accurate.

Frequently Asked Questions

1. Where is the vacancy based?

The position is based in Johannesburg, Gauteng.

2. Is this a permanent position?

Yes. The Customer Service Consultant role is permanent.

3. What qualification is required?

Applicants must have Matric. A tertiary qualification will be advantageous.

4. How much experience is needed?

Candidates should have three to four years of experience in a similar customer service position.

5. What will the successful candidate do?

The consultant will answer calls, manage emails and Zendesk tickets, assist with orders, track deliveries, prepare quotations, support trade-in enquiries, and resolve product-related issues.

6. Is Zendesk experience required?

Zendesk will be used in the role. Previous experience may strengthen an application, although the advertisement places emphasis on being able to learn new systems quickly.

7. Are Google Sheets skills important?

Yes. Google Sheets will be used for quotations, trade-in records, and other operational information.

8. Is retail experience compulsory?

It is not stated as compulsory, but previous retail experience will be beneficial.

9. Will background checks be conducted?

Yes. Criminal, credit, identity, Matric, and reference checks will be completed for successful applicants.

10. How can candidates apply?

Applications must be submitted through the official Core Group recruitment portal.

Final Thoughts

The TechMarkit Customer Service Consultant vacancy in Johannesburg is a suitable opportunity for experienced customer service professionals who enjoy solving problems and working in retail technology.

The successful candidate will support customers across several channels while handling product issues, orders, deliveries, quotations, and trade-in enquiries. Strong communication, patience, organisation, and computer skills will be essential.

Applicants with Matric, three to four years of relevant experience, Google Workspace knowledge, and the ability to remain professional under pressure should prepare an updated CV and apply through the official Core Group careers portal as soon as possible.

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