Are you passionate about customer service and technology? Core Group, through its TechMarkit division, is looking for a Customer Service Consultant to join its team in Johannesburg, Gauteng. This permanent opportunity is ideal for experienced customer service professionals who enjoy solving problems, supporting customers, and working with modern digital systems in a fast-paced retail environment.
If you have 3–4 years of customer service experience, excellent communication skills, and enjoy working with technology, this could be the next step in your career.
Core Group is one of Southern Africa’s leading technology and consumer electronics companies, representing globally recognised brands and providing retail, distribution, repair, and technology solutions across the region.
TechMarkit, one of Core Group’s business units, focuses on delivering excellent customer experiences through efficient support, technology solutions, device trade-ins, and after-sales service.
Employees work in a modern, technology-driven environment where customer satisfaction is a top priority.
About the Customer Service Consultant Role
As a Customer Service Consultant, you will be responsible for assisting customers through multiple communication channels, including telephone, email, and online support platforms.
The role involves resolving customer enquiries, tracking orders, supporting product-related issues, coordinating deliveries, and assisting with trade-in processes.
You will work closely with internal departments, stores, technicians, warehouse teams and courier partners to ensure customers receive outstanding service.
This position suits organised individuals who can manage multiple tasks while maintaining professionalism under pressure.
Key Responsibilities
Successful candidates will be responsible for:
Customer Support
Answer incoming customer calls professionally
Respond to customer emails
Manage customer support tickets using Zendesk
Resolve customer enquiries
Escalate complex issues when required
Deliver excellent customer service
Product Support
Assist customers experiencing product issues
Work with technicians to resolve technical problems
Arrange product collections when necessary
Coordinate with retail stores
Order & Delivery Support
Track customer orders
Respond to delivery enquiries
Use courier tracking systems
Escalate delayed deliveries
Follow up with courier coordinators
Quotations
Prepare customer quotations
Update Google Sheets
Access internal systems
Maintain accurate customer information
Trade-In Support
Communicate with customers using Zendesk
Review submitted device images
Liaise with warehouse technicians
Process trade-in estimates
Coordinate valuations with stores
Accuracy, professionalism and excellent communication are essential throughout every customer interaction.
Minimum Requirements
Applicants should meet the following requirements:
Qualifications
Matric (Grade 12)
Tertiary qualification (advantageous)
Experience
3–4 years’ experience in a similar customer service position
Technical Skills
Microsoft Office
Google Workspace
Google Sheets
Ability to learn new online systems
Zendesk experience (advantageous)
Additional Advantages
Retail experience
Technology knowledge
Customer support experience
Skills and Competencies
Core Group is looking for candidates who demonstrate:
Excellent customer service
Strong written English
Strong verbal communication
Organisation
Attention to detail
Problem-solving
Time management
Patience
Professionalism
Ability to work independently
Adaptability
Ability to work under pressure
Candidates who are passionate about technology will have an added advantage.
Background Checks
Successful applicants should be prepared for employment screening, including:
Criminal record check
Credit check
South African ID verification
Matric certificate verification
Employment reference checks
Having accurate documentation ready will help speed up the recruitment process.
Why Work for Core Group?
Working at Core Group offers many career benefits:
Permanent employment
Exposure to leading technology brands
Modern working environment
Career growth opportunities
Professional development
Experience using leading customer support platforms
Opportunity to work with retail and technology specialists
The role also provides valuable experience in customer support, technology and operations.
Tips Before Applying
To improve your chances of being shortlisted:
Update your CV.
Highlight your customer service experience.
Mention your experience with Microsoft Office.
Include Google Workspace skills.
Mention Zendesk if you have used it.
Highlight retail or technology experience.
Include measurable customer service achievements.
Ensure your contact details are correct.
A well-written CV can significantly improve your application.
How to Prepare for the Interview
Interviewers may ask questions about:
Customer service
Problem-solving
Technology
Order management
Complaint handling
Working under pressure
Teamwork
Time management
Communication
Customer satisfaction
They may also present customer service scenarios to evaluate how you would respond.
10 Core Group Customer Service Consultant Interview Questions and Sample Answers
1. Tell us about yourself.
Sample Answer: “I have several years of customer service experience where I assisted customers through phone, email and online support. I enjoy solving problems and ensuring customers have a positive experience.”
2. Why do you want to work for Core Group?
Sample Answer: “Core Group is recognised for representing leading technology brands. I want to grow my career with a company that values innovation, customer service and continuous improvement.”
3. How would you handle an angry customer?
Sample Answer: “I would remain calm, listen carefully, acknowledge the customer’s concerns and work towards finding the best possible solution while maintaining professionalism.”
4. Have you worked with ticketing systems before?
Sample Answer: “Yes. I have experience managing customer enquiries through ticketing systems and ensuring issues are followed up until they are resolved.”
5. How do you prioritise multiple customer requests?
Sample Answer: “I organise tasks based on urgency, maintain accurate records and ensure customers receive regular updates throughout the resolution process.”
6. What would you do if a delivery was delayed?
Sample Answer: “I would investigate the reason, communicate with the courier, keep the customer informed and continue following up until the delivery is completed.”
7. Why is attention to detail important?
Sample Answer: “Accurate information prevents errors, improves customer satisfaction and ensures orders and customer records are managed correctly.”
8. Can you work under pressure?
Sample Answer: “Yes. I remain organised, prioritise tasks and continue providing professional customer service even during busy periods.”
9. Why should Core Group hire you?
Sample Answer: “I have strong customer service experience, excellent communication skills, the ability to learn new systems quickly and a genuine interest in technology.”
10. What does outstanding customer service mean to you?
Sample Answer: “It means responding quickly, communicating clearly, resolving issues efficiently and ensuring every customer feels valued throughout their experience.”
Frequently Asked Questions (FAQs)
1. Is this a permanent position?
Yes. This is a permanent Customer Service Consultant position.
2. Where is the job located?
The role is based in Johannesburg, Gauteng.
3. What qualification do I need?
Applicants must have Matric, while a tertiary qualification is considered an advantage.
4. How much experience is required?
Candidates should have 3–4 years of experience in a similar customer service role.
5. What systems will I use?
You will work with Microsoft Office, Google Workspace, Google Sheets, Zendesk, internal platforms and courier tracking systems.
6. Is retail experience required?
Retail experience is not mandatory but is considered beneficial.
7. Is technology knowledge important?
Yes. An interest in or knowledge of technology is considered an advantage.
8. Will background checks be conducted?
Yes. Successful applicants will undergo criminal, credit, ID, qualification and employment reference checks.
9. What are the main duties?
You will assist customers with orders, deliveries, product support, trade-ins, quotations and customer enquiries.
10. Is this suitable for experienced customer service professionals?
Yes. This role is specifically suited to candidates with previous customer service experience who enjoy working in a technology-focused environment.
Final Thoughts
The Core Group (TechMarkit) Customer Service Consultant Vacancy 2026 offers an excellent opportunity to join one of South Africa’s leading consumer electronics businesses. With a permanent position, exposure to modern customer support systems, and opportunities to work with innovative technology brands, this role is ideal for customer-focused professionals looking to advance their careers.
If you have Matric, 3–4 years of customer service experience, strong communication skills, and enjoy working in a fast-paced environment, consider applying for this exciting opportunity today.
Nonhlanhla Ndlovu is the founder and publisher of EduFeeds, a South Africa–focused platform that shares verified learnerships, internships, bursaries, and job opportunities for young people and job seekers.
With a strong focus on helping South African youth access real career opportunities, Nonhlanhla researches and verifies programmes from official company sources and public announcements before publication. EduFeeds aims to simplify the application process by providing clear guidance, requirements, and practical tips to help applicants apply with confidence.
Nonhlanhla continues to monitor updates from SETAs, companies, and training providers to ensure information on Edu Feeds remains current and useful. She focuses on publishing timely and accurate opportunity updates for the South African youth employment market.
