Are you an experienced Hotel Receptionist looking for a permanent hospitality job? Orion Group is currently recruiting a Night Receptionist for one of its hotels and conference centres in Rustenburg Rural, North West.
This opportunity is ideal for candidates with experience in hotel reception and reservations who are confident using Protel or Opera hotel booking systems. The successful candidate will work night shifts, providing excellent customer service while managing guest check-ins, reservations and front desk operations.
If you have a passion for hospitality and enjoy working in a professional hotel environment, this could be the opportunity you’ve been looking for.
Orion Hotels & Resorts operates hotels, resorts and conference venues across South Africa, offering accommodation, conferencing, dining and event facilities.
Reception staff are often the first point of contact for guests, making customer service, professionalism and attention to detail essential in delivering a positive guest experience.
About the Night Receptionist Position
The Night Receptionist is responsible for managing the hotel’s front desk during overnight hours.
The successful candidate will assist arriving and departing guests, process reservations, answer guest enquiries and ensure smooth overnight operations at the reception area.
Because the role takes place during night shifts, applicants should be comfortable working overnight, including weekends and public holidays when required.
Main Responsibilities
Welcome and Assist Guests
As the first point of contact during the night shift, you will:
Welcome guests professionally.
Assist with late check-ins.
Process guest departures when required.
Answer guest enquiries.
Provide information about hotel services.
Resolve guest concerns professionally.
Providing excellent customer service is one of the most important parts of this role.
Manage Reservations
The successful candidate will assist with hotel reservations by:
Creating bookings.
Updating reservations.
Confirming guest details.
Managing room availability.
Processing booking amendments.
Responding to reservation enquiries.
Accuracy is essential to avoid booking errors.
Operate Hotel Booking Systems
Applicants must be able to work on either:
Protel, or
Opera
These hotel property management systems are commonly used to:
Manage reservations.
Check guests in and out.
Allocate rooms.
Update guest information.
Process accommodation records.
Previous practical experience using either system is essential for this vacancy.
Handle Guest Enquiries
Guests may require assistance throughout the night.
Responsibilities may include:
Answering telephone calls.
Responding to guest questions.
Providing hotel information.
Assisting with directions.
Communicating with other hotel departments.
Escalating issues when necessary.
Professional communication and patience are important.
Maintain Professional Customer Service
The advertisement specifically requires:
Strong customer liaison skills.
Friendly personality.
Professional manner.
This means the successful candidate should:
Treat guests respectfully.
Remain calm under pressure.
Present a professional image.
Handle complaints courteously.
Maintain confidentiality.
Deliver excellent hospitality service.
Support Overnight Hotel Operations
During the night shift, the receptionist helps ensure the hotel continues operating smoothly.
Depending on operational requirements, duties may include:
Monitoring guest arrivals.
Recording overnight activity.
Communicating important information to day staff.
Assisting with front office administration.
Maintaining reception records.
The exact responsibilities may vary according to hotel procedures.
Minimum Requirements
Applicants must have:
Matric (Grade 12).
At least 2 years’ Reception and Reservations experience in the hospitality industry.
Experience using Protel or Opera booking systems.
Excellent customer service skills.
Friendly and professional attitude.
Skills Required
Successful candidates should demonstrate:
Excellent communication skills.
Customer service excellence.
Reception experience.
Reservation management.
Attention to detail.
Computer literacy.
Professional appearance.
Time management.
Problem-solving ability.
Ability to work independently.
Teamwork.
Ability to work night shifts.
Why Apply?
This opportunity allows you to:
Join a recognised hotel group.
Work in the hospitality industry.
Build your hotel reception career.
Develop customer service skills.
Gain additional hotel operations experience.
Work in a professional hotel environment.
How to Apply (Step-by-Step)
Step 1
Visit the official Orion Group careers page.
Step 2
Search for:
Night Receptionist (Hotel) – Rustenburg
Step 3
Read the job requirements carefully.
Ensure you meet the experience requirements before applying.
Step 4
Prepare your CV.
Your CV should include:
Personal details.
Contact information.
Hotel reception experience.
Reservation experience.
Hospitality employment history.
Protel or Opera system experience.
Customer service skills.
References.
Step 5
Prepare supporting documents.
These may include:
Updated CV.
South African ID.
Matric certificate.
Hospitality certificates (if applicable).
References.
Upload only documents requested during the application process.
Step 6
Complete the online application form.
Ensure all information is correct.
Step 7
Review your application.
Double-check:
Contact number.
Email address.
Employment history.
Reservation system experience.
References.
Step 8
Submit your application.
Since no closing date is listed, apply as soon as possible.
CV Tips
When updating your CV, highlight:
Reception experience.
Hotel reservations.
Guest service.
Opera PMS experience.
Protel PMS experience.
Switchboard experience.
Cash handling (if applicable).
Administrative duties.
Night shift experience.
Hospitality achievements.
If possible, mention:
Hotels where you worked.
Number of years’ experience.
Reservation systems used.
Customer service awards or achievements.
Frequently Asked Questions
Where is the job located?
Rustenburg Rural, North West.
Is this a permanent position?
Yes.
Is Matric required?
Yes. Matric is the minimum educational requirement.
How much experience is required?
Applicants need at least 2 years’ Reception and Reservations experience within the hospitality industry.
Which hotel systems must I know?
Applicants should have experience using Protel or Opera booking systems.
Is customer service important?
Yes. The vacancy specifically requires strong customer liaison skills and a friendly, professional manner.
Is a closing date provided?
No. The advertisement does not specify a closing date.
Final Thoughts
The Orion Group Night Receptionist vacancy is an excellent opportunity for experienced hotel reception professionals looking to build a long-term career in the hospitality industry.
Candidates with Matric, at least two years’ hotel reception and reservations experience, and practical knowledge of Protel or Opera booking systems are encouraged to apply as soon as possible.
Nonhlanhla Ndlovu is the founder and publisher of EduFeeds, a South Africa–focused platform that shares verified learnerships, internships, bursaries, and job opportunities for young people and job seekers.
With a strong focus on helping South African youth access real career opportunities, Nonhlanhla researches and verifies programmes from official company sources and public announcements before publication. EduFeeds aims to simplify the application process by providing clear guidance, requirements, and practical tips to help applicants apply with confidence.
Nonhlanhla continues to monitor updates from SETAs, companies, and training providers to ensure information on Edu Feeds remains current and useful. She focuses on publishing timely and accurate opportunity updates for the South African youth employment market.
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