Fidelity Services Group is inviting suitably qualified candidates to apply for its Personal Assistant / Receptionist vacancy at the company’s FSS Branch in Bloemfontein, Free State. This is a permanent position offering experienced administrative professionals the opportunity to support senior management while working for one of South Africa’s leading security and risk management companies.
If you have experience as a Personal Assistant or Administrator, possess excellent organisational skills, and enjoy working in a professional office environment, this could be your opportunity to advance your career.
Fidelity Services Group is one of South Africa’s largest providers of security, risk management and integrated business solutions. With operations across the country, the company employs thousands of professionals who help businesses, institutions and communities remain safe and secure.
Behind every successful organisation is a strong administrative team. This vacancy gives experienced administrators the opportunity to support senior leadership while developing valuable office management skills within a respected national company.
Why You Should Apply
Administrative professionals play a vital role in ensuring organisations operate efficiently.
Working for Fidelity Services Group offers several benefits, including:
Permanent employment.
Opportunity to work for a nationally recognised company.
Professional office environment.
Exposure to senior management.
Career development opportunities.
Valuable Personal Assistant and administrative experience.
Opportunity to strengthen office management and organisational skills.
Work within a fast-paced and professional business environment.
If you enjoy organising schedules, managing communication and helping a business operate efficiently, this position is worth considering.
Main Responsibilities
The successful candidate will report directly to the Branch Manager while providing administrative and secretarial support to the Regional Manager.
Daily responsibilities include the following:
Diary and Appointment Management
The Personal Assistant will:
Manage executive diaries.
Schedule appointments.
Organise meetings.
Coordinate business engagements.
Arrange client appointments.
Ensure managers remain organised and prepared.
Effective diary management is essential to the success of this role.
General Office Administration
Administrative duties include:
Filing important documents.
Maintaining office records.
Completing daily administrative tasks.
Organising office documentation.
Supporting general office operations.
Strong organisational skills are essential.
Email and Correspondence
The successful applicant will:
Manage executive emails.
Prepare professional correspondence.
Respond to enquiries.
Distribute important communication.
Ensure correspondence reaches the appropriate departments.
Excellent written communication skills are important.
Reception and Switchboard Duties
As the first point of contact, the successful candidate will:
Answer incoming telephone calls.
Transfer calls to relevant employees.
Take messages.
Welcome visitors professionally.
Direct visitors to the appropriate departments.
Professional customer service is essential.
Meeting Coordination
Meeting support responsibilities include:
Preparing meeting documentation.
Taking accurate meeting minutes.
Organising presentations.
Assisting with meeting arrangements.
Supporting management during meetings.
Attention to detail is critical.
Report Preparation
The successful candidate will prepare:
Weekly reports.
Monthly reports.
Management reports.
Presentations.
Business documentation.
Advanced Microsoft Office skills will assist in completing these tasks efficiently.
Confidential Administration
The role involves handling confidential information including:
Company documents.
Management correspondence.
Sensitive business information.
Executive reports.
Professionalism and confidentiality are mandatory.
Operational Support
Additional responsibilities include:
Following up on administrative tasks.
Responding to enquiries.
Assisting multiple departments.
Supporting management with daily operations.
Helping maintain an organised office environment.
Minimum Requirements
Applicants should meet the following requirements:
Grade 12 (Matric).
Post-school Administrative or Secretarial qualification.
Between 3 and 5 years’ experience as a Personal Assistant or Administrator supporting senior management.
Valid driver’s licence.
Own reliable transport.
Willingness to travel when required.
Ability to work overtime when necessary.
Clear criminal record with no pending criminal cases.
Advanced Microsoft Excel skills.
Advanced Microsoft Word skills.
Advanced Microsoft PowerPoint skills.
Advantage
The following will be beneficial:
Knowledge of SAP.
Experience using ePayroll systems.
Skills and Competencies
Fidelity Services Group is looking for candidates with:
Excellent communication skills.
Strong interpersonal skills.
Report writing ability.
Organisational skills.
Time management.
Ability to work independently.
Attention to detail.
Initiative.
Professional behaviour.
Accountability.
High emotional intelligence.
Ability to perform under pressure.
Conflict resolution skills.
Teamwork.
Strong relationship-building skills.
Working Environment
The successful candidate should be prepared to:
Work in a fast-paced office.
Manage multiple deadlines.
Handle confidential information.
Travel when required.
Work overtime during busy periods.
Maintain professionalism at all times.
Documents Required
Before submitting your application, prepare:
Updated Curriculum Vitae (CV).
Certified copy of your Matric certificate.
Administrative or Secretarial qualification.
Certified copy of your South African ID.
Driver’s licence.
Contactable references.
A well-structured CV highlighting your administrative achievements will improve your chances of being shortlisted.
Why This Vacancy Stands Out
Experienced Personal Assistants are highly valued because they help organisations remain productive and efficient.
This role combines executive support, reception, office administration and communication into one rewarding position. It also provides the opportunity to gain valuable experience within one of South Africa’s most recognised companies.
How to Apply
Interested candidates should complete the online application through the Fidelity Services Group Careers portal before 24 July 2026.
Ensure all supporting documents are uploaded before submitting your application.
Applications received after the closing date may not be considered.
Frequently Asked Questions (FAQs)
1. When is the closing date?
Applications close on 24 July 2026.
2. Is this a permanent position?
Yes. This is a permanent full-time opportunity.
3. Where is the job located?
The successful applicant will work at Fidelity Services Group’s FSS Branch in Bloemfontein, Free State.
4. What qualification is required?
Applicants need Matric together with a post-school Administrative or Secretarial qualification.
5. How much experience is required?
Applicants should have between 3 and 5 years of Personal Assistant or administrative experience supporting senior management.
6. Is a driver’s licence required?
Yes. Applicants must have a valid driver’s licence and their own reliable transport.
7. Is SAP experience compulsory?
No. SAP knowledge is advantageous but not compulsory.
8. What computer skills are required?
Advanced Microsoft Excel, Word and PowerPoint skills are required.
9. Will I need to travel?
Yes. The successful candidate should be willing to travel when required.
10. Does the advertisement mention the salary?
No. Fidelity Services Group has not disclosed the salary for this position.
Personal Assistant Interview Questions and Answers
1. Tell us about yourself.
Answer: I am an organised and reliable administrative professional with experience supporting senior management. I enjoy coordinating schedules, solving problems and ensuring office operations run efficiently.
2. Why do you want to work for Fidelity Services Group?
Answer: Fidelity Services Group has an excellent reputation in South Africa. I want to contribute my administrative skills while growing my career within a respected organisation.
3. How do you prioritise multiple deadlines?
Answer: I use calendars, task lists and priority planning to ensure urgent tasks are completed first while maintaining accuracy.
4. How do you handle confidential information?
Answer: I understand the importance of confidentiality and ensure sensitive documents and information are shared only with authorised individuals.
5. Describe your experience managing executive diaries.
Answer: I schedule appointments, coordinate meetings, avoid booking conflicts and ensure managers are fully prepared for each engagement.
6. Which Microsoft Office programs do you use most?
Answer: I regularly use Microsoft Word for documents, Excel for reports and spreadsheets, Outlook for communication and PowerPoint for presentations.
7. How do you deal with difficult callers?
Answer: I remain calm, listen carefully, speak professionally and work towards resolving the issue or directing the caller to the correct person.
8. Why should we hire you?
Answer: I have the required administrative experience, strong organisational skills, excellent communication abilities and a professional attitude.
9. How do you manage pressure?
Answer: I remain organised, prioritise tasks, communicate effectively and stay focused on meeting deadlines without compromising quality.
10. What qualities make an excellent Personal Assistant?
Answer: Professionalism, confidentiality, organisation, communication, attention to detail, adaptability, time management and the ability to anticipate management’s needs are all essential qualities.
Nonhlanhla Ndlovu is the founder and publisher of EduFeeds, a South Africa–focused platform that shares verified learnerships, internships, bursaries, and job opportunities for young people and job seekers.
With a strong focus on helping South African youth access real career opportunities, Nonhlanhla researches and verifies programmes from official company sources and public announcements before publication. EduFeeds aims to simplify the application process by providing clear guidance, requirements, and practical tips to help applicants apply with confidence.
Nonhlanhla continues to monitor updates from SETAs, companies, and training providers to ensure information on Edu Feeds remains current and useful. She focuses on publishing timely and accurate opportunity updates for the South African youth employment market.
