If you are looking for sales jobs in Durban, KwaZulu-Natal, Virgin Active South Africa is recruiting for a Sales Consultant – Kloof position.

This is a permanent sales position based at the Virgin Active Kloof club. The successful candidate will be responsible for generating leads, booking appointments, promoting Virgin Active memberships, building customer relationships and achieving individual and club sales targets.

The vacancy was posted on 23 September 2026, with a stated closing date of 30 September 2026.

This guide covers the vacancy details, duties, requirements, skills, CV keywords, application tips, FAQs and potential interview questions and answers.

Sales Consultant – Kloof Vacancy Details

Job Detail	Information
Company	Virgin Active South Africa (Pty) Ltd
Position	Sales Consultant – Kloof
Location	Durban, KwaZulu-Natal
Business Unit	Kloof
Division	Sales Coastal
Industry	Health, Wellness and Fitness
Job Function	Sales
Employment Type	Permanent
Experience Level	Entry Level
Posted	23 September 2026
Closing Date	30 September 2026
Minimum Qualification	Matric
Experience Required	Minimum 2 years’ sales experience

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About the Virgin Active Sales Consultant Position

The main purpose of the Sales Consultant role is to inspire people to live active lives while achieving individual and club sales goals.

The Sales Consultant will promote Virgin Active as a fitness option by identifying potential customers, generating leads, booking appointments, understanding prospective members’ needs and converting prospects into members.

The role combines:

• Sales.
• Lead generation.
• Customer service.
• Marketing.
• Relationship building.
• Telephone communication.
• Data analysis.
• Networking.
• Event participation.
• Membership sales.

The position is therefore suited to someone who is comfortable working with people and who enjoys working towards measurable sales objectives.

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Sales Consultant Duties and Responsibilities

1. Generate Leads and Sales Opportunities

One of the main responsibilities will be generating new business.

The Sales Consultant will need to plan daily and monthly activities to:

• Generate new leads.
• Contact prospective customers.
• Book appointments.
• Present Virgin Active products and services.
• Convert prospects into members.
• Achieve or exceed sales targets.

Effective planning is important because sales performance depends on maintaining a consistent pipeline of potential customers.

2. Conduct Sales Presentations

The Sales Consultant will present Virgin Active’s products and services to prospective members.

This requires the ability to understand what customers want and connect their needs to an appropriate membership or offering.

Rather than giving every customer the same presentation, the Sales Consultant should understand the individual’s interests and requirements.

3. Build Customer Relationships

Relationship building is a major part of the role.

The successful candidate will be expected to:

• Build rapport with prospective members.
• Maintain relationships with existing customers.
• Conduct service calls.
• Encourage referrals.
• Develop networks.
• Identify additional sales opportunities.
• Strengthen customer loyalty.

Strong interpersonal skills are therefore important.

4. Handle Sales Objections

Not every prospective customer will immediately agree to purchase a membership.

The Sales Consultant will need to understand customer objections and respond appropriately.

The role involves overcoming objections with support from the Sales Manager and/or Regional Sales Coach where necessary.

Common objections may relate to:

• Price.
• Commitment.
• Timing.
• Membership options.
• Fitness goals.
• Competitor offerings.

The focus should be on understanding the customer’s concern and providing accurate information rather than applying inappropriate pressure.

5. Maintain Product Knowledge

The Sales Consultant must maintain comprehensive knowledge of Virgin Active’s products.

The vacancy also expects the employee to understand the company’s offering in comparison with competitors.

This enables the salesperson to answer questions and explain the relevant benefits of Virgin Active’s offering.

6. Use Sales Systems and Tools

Sales activities need to be recorded using the tools and systems provided by Virgin Active.

The employee will need to:

• Record sales activity.
• Keep customer information updated.
• Follow sales procedures.
• Meet required timelines.
• Use company systems correctly.
• Maintain accurate activity records.

Being organised and comfortable with technology is therefore important.

7. Analyse Sales Data

The position involves reviewing and analysing sales data and statistics.

The purpose is to understand performance and use information to plan future activities.

The Sales Consultant should be able to identify areas such as:

• Sales performance.
• Lead activity.
• Conversion rates.
• Sales ratios.
• Opportunities for improvement.

8. Participate in Sales Meetings

The Sales Consultant will participate in sales meetings and contribute ideas.

This may involve:

• Sharing successful sales practices.
• Discussing lead-generation ideas.
• Making recommendations.
• Reviewing sales performance.
• Discussing opportunities to increase sales.

9. Promote Virgin Active in the Local Community

The Sales Consultant will also act as a Virgin Active brand ambassador within the local community.

Activities may include participating in or helping arrange:

• Promotions.
• Health days.
• Corporate events.
• Community events.
• Club events.
• Local marketing activities.

This can help increase awareness of the club and generate new sales opportunities.

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Virgin Active Sales Consultant Requirements

Matric

A Matric qualification is essential.

Applicants should clearly list Matric under the Education section of their CV.

Tertiary Qualification

A relevant tertiary qualification is preferred, particularly a qualification in Sales and Marketing.

It is not listed as essential.

Sales Experience

The vacancy requires a minimum of two years’ experience within the sales industry.

Candidates should ideally demonstrate a proven history of achieving sales results.

Proven Sales Performance

Applicants should be able to demonstrate previous sales performance.

Where possible, your CV should include measurable achievements.

For example:

• Sales targets achieved.
• Percentage of target reached.
• Number of memberships sold.
• Lead conversion rates.
• Revenue generated.
• New customers acquired.

Only include figures that accurately reflect your experience.

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Skills Required for the Virgin Active Sales Consultant Job

Sales Skills

You should understand the sales process from lead generation through to closing.

Communication

Strong communication and interpersonal skills are essential because the position involves constant interaction with prospective and existing customers.

Telephone Skills

The vacancy specifically highlights telephone communication and listening skills.

Customer Relationship Management

You need to be able to build and maintain relationships with customers across different demographics.

Market Analysis

The employer expects candidates to be able to analyse the market and use data to penetrate the market effectively.

Financial Awareness

The position requires someone who understands sales budgets and can calculate sales ratios.

Organisation

Daily and monthly planning is important for achieving sales objectives.

Leadership and Teamwork

Although the position is a Sales Consultant role, employees will participate in meetings, share ideas and collaborate with Sales Managers and Regional Sales Coaches.

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Personal Attributes Virgin Active Is Looking For

The vacancy highlights several behavioural qualities.

Adaptability

You should be able to work in a fast-changing environment and adjust to new requirements.

Curiosity

The company wants people who are willing to learn, develop and look for opportunities.

Motivation

You should be motivated to achieve sales objectives and contribute to the success of the club.

Growth Mindset

The ability to learn from experiences and continually improve is important.

Independence

The Sales Consultant should be able to work independently and manage daily activities.

Trustworthiness

The company expects employees to act responsibly and do the right thing.

Accountability

You should be prepared to take ownership of your decisions and responsibilities.

Action Orientation

The role requires someone who is willing to take action rather than waiting for opportunities to come to them.

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Additional Skills That Can Strengthen Your Application

Virgin Active also indicates that it would like candidates to have:

• Wellness knowledge.
• Strong emotional intelligence (EQ).
• Agility.
• Collaboration skills.
• High interpersonal skills.
• Ability to make quick decisions.
• Ability to make bold decisions when appropriate.

Wellness knowledge beyond the health-club environment can also be useful.

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ATS Keywords for Your CV

If you are applying for this position, your CV should naturally reflect relevant experience and terminology.

Potential ATS keywords include:

Sales Consultant, Sales, Lead Generation, Appointment Booking, Sales Targets, Sales Performance, Customer Relationship Management, Customer Service, Membership Sales, Sales Conversion, Sales Presentations, Objection Handling, Telephone Sales, Customer Retention, Referrals, Networking, Market Analysis, Sales Data, Sales Statistics, Sales Ratios, Sales Budgets, Marketing, Promotions, Community Events, Corporate Events, CRM, Communication, Interpersonal Skills and Relationship Building.

Use these keywords only where they accurately describe your skills and experience.

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How to Prepare for the Virgin Active Sales Consultant Interview

The interview may focus heavily on your ability to generate leads, convert prospects, achieve targets, handle objections and build customer relationships.

Here are potential questions with sample answers.

1. Tell us about yourself.

Sample answer:

I am a motivated sales professional with experience working with customers and achieving sales targets. I enjoy building relationships, understanding customer needs and finding suitable solutions. I am comfortable with lead generation, follow-ups and sales presentations, and I am motivated by achieving measurable results. I am also willing to learn and develop my knowledge of the fitness and wellness industry.

2. Why do you want to work for Virgin Active?

Sample answer:

I am interested in Virgin Active because the role combines sales with the opportunity to help people live more active lives. I enjoy customer-facing sales and building relationships, and I believe this position would allow me to use those skills while developing my knowledge of the health and wellness industry.

3. How would you generate new leads?

Sample answer:

I would use a combination of follow-ups, referrals, networking, local opportunities, approved marketing activities and existing customer relationships. I would also participate in club and community events to create new connections. I would record my activities in the company’s systems and monitor which lead sources generate the best results.

4. How do you achieve sales targets?

Sample answer:

I start by understanding the target and breaking it down into daily and weekly activities. I focus on generating enough leads, booking appointments, following up consistently and improving my conversion rate. I also review my sales data regularly so I can identify what is working and where I need to improve.

5. How would you approach a potential member?

Sample answer:

I would start by building rapport and asking questions about their interests, lifestyle and fitness goals. I would listen carefully rather than immediately trying to sell. Once I understand their needs, I would explain the relevant Virgin Active offering and how it could support their goals.

6. How would you handle a customer who says membership is too expensive?

Sample answer:

I would first understand the customer’s concern and what they are looking for. I would then explain the relevant features and value of the offering accurately and discuss the available options according to company policy. I would answer their questions and allow them to make an informed decision.

7. How do you overcome sales objections?

Sample answer:

I listen carefully to understand the real reason behind the objection. I then acknowledge the customer’s concern and provide relevant information that addresses it. I avoid arguing with the customer and instead focus on understanding their needs and finding an appropriate solution.

8. Tell us about a time you achieved a difficult sales target.

Sample answer:

In a previous sales role, I had a challenging target to achieve. I reviewed my pipeline, increased my follow-up activity and focused on customers who had shown genuine interest. I also improved how I qualified leads so that I spent more time with prospects who were more likely to convert. This helped me improve my sales performance.

For an actual interview, replace this with your real example and actual result.

9. How would you deal with a customer who says, “I need to think about it”?

Sample answer:

I would respect the customer’s decision and ask whether there is a specific concern that is preventing them from making a decision. If they have questions about the product or membership, I would provide accurate information. I would then agree on an appropriate follow-up rather than pressuring them.

10. How do you use sales data?

Sample answer:

I use sales data to understand my performance and identify areas that need improvement. For example, I can compare the number of leads generated with appointments booked and sales completed. Looking at these ratios helps me understand where customers are dropping out of the sales process.

11. What are sales ratios and why are they important?

Sample answer:

Sales ratios help measure different stages of the sales process. For example, I could compare the number of leads to appointments or appointments to completed sales. These ratios help identify where the sales process is performing well and where improvement may be required.

12. How would you build relationships with existing members?

Sample answer:

I would communicate professionally and consistently, listen to their needs and provide helpful service. I would use service calls and appropriate follow-ups to maintain the relationship and identify opportunities for referrals. The goal would be to create a positive experience rather than only contacting members when I want to make a sale.

13. How would you promote a Virgin Active club in the local community?

Sample answer:

I would participate in approved local marketing opportunities such as health days, community events, corporate events and club promotions. I would use these opportunities to meet potential customers, explain the offering and build relationships. I would also make sure that leads generated through these activities are properly recorded and followed up.

14. How do you handle rejection?

Sample answer:

Rejection is part of sales, so I try not to take it personally. I look at whether there was something I could have done differently, learn from the interaction and move on to the next opportunity. I remain professional because a customer who says no today may have a different situation in the future.

15. Why should we hire you?

Sample answer:

I am motivated, customer-focused and comfortable working towards sales targets. I understand the importance of lead generation, follow-up, relationship building and converting opportunities into sales. I am also adaptable, willing to learn and prepared to take ownership of my performance.

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More Virgin Active Interview Questions to Practise

You may also be asked:

• What are your biggest strengths as a salesperson?
• What is your biggest weakness?
• What motivates you in sales?
• What is your approach to cold calling?
• How do you qualify a sales lead?
• How do you prioritise your leads?
• How do you maintain your sales pipeline?
• Tell us about your biggest sales achievement.
• How do you deal with a customer who compares us with a competitor?
• How do you build trust with customers?
• How do you handle a slow sales month?
• What would you do if you were behind target?
• How do you stay motivated after several rejections?
• How would you sell a gym membership to someone who says they are too busy?
• How do you use CRM systems?
• How would you improve your conversion rate?
• How do you work independently?
• How do you contribute during sales meetings?
• Tell us about a time you received difficult feedback.
• How do you handle pressure?
• What does excellent customer service mean to you?

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Scenario-Based Interview Questions

Scenario: A customer says they don’t have time to exercise.

Possible answer:

I would ask questions to understand their schedule and lifestyle rather than immediately trying to sell them a membership. Once I understand their circumstances, I could explain relevant options available at the club and discuss how they might fit into their routine. I would provide accurate information and allow the customer to decide whether the offering is suitable for them.

Scenario: You are halfway through the month and significantly behind your target.

Possible answer:

I would review my sales activity and identify where the gap is occurring. I would look at my lead generation, appointment bookings, attendance and conversion rates. I would then increase the activities that are producing results, strengthen my follow-ups and seek feedback from my Sales Manager or coach where appropriate.

Scenario: A prospective member says a competitor is cheaper.

Possible answer:

I would acknowledge the customer’s concern and ask what is most important to them when choosing a fitness club. I would then explain Virgin Active’s relevant features and benefits accurately and allow the customer to compare the options based on their needs. I would avoid making unsupported claims about competitors.

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Questions to Ask the Interviewer

You can ask:

1. What are the main sales targets for this position?
2. How are leads generated and allocated to Sales Consultants?
3. What CRM and sales-tracking systems does the club use?
4. What training is provided to new Sales Consultants?
5. How is individual sales performance measured?
6. What are the biggest opportunities for generating new members at the Kloof club?

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Frequently Asked Questions

What is the Virgin Active Kloof vacancy?

It is a Sales Consultant position at Virgin Active’s Kloof business unit in Durban, KwaZulu-Natal.

Is the Sales Consultant position permanent?

Yes. The vacancy is advertised as permanent.

When was the vacancy posted?

The position was posted on 23 September 2026.

When does the application close?

The stated closing date is 30 September 2026.

What qualification is required?

Matric is essential.

Is a tertiary qualification required?

A relevant tertiary qualification, particularly in Sales and Marketing, is preferred but is not listed as essential.

How much sales experience is required?

The vacancy requires a minimum of two years’ experience within the sales industry.

Do I need previous fitness-industry experience?

The information provided does not list previous fitness-industry experience as a minimum requirement. However, wellness knowledge is listed as something Virgin Active would like candidates to have.

What will I be selling?

The Sales Consultant will promote and sell Virgin Active products and services, including membership offerings.

Will I have sales targets?

Yes. The role includes both individual and club sales goals and requires the employee to work towards predefined sales targets.

Does the position involve cold calling?

The vacancy specifically mentions telephone communication, lead generation and service calls. The exact calling methods are not specified, but telephone-based customer engagement is clearly part of the role.

What skills are most important?

Important skills include sales, lead generation, communication, listening, customer relationship management, objection handling, market analysis, data analysis, planning and interpersonal skills.

What personal qualities does Virgin Active want?

The vacancy highlights adaptability, curiosity, motivation, a growth mindset, trustworthiness, accountability, action orientation and the ability to work independently and collaboratively.

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Final Tips for Applying

If you are applying for the Virgin Active Sales Consultant – Kloof vacancy, tailor your CV around the company’s sales requirements.

Highlight:

• Matric.
• Two or more years of sales experience.
• Proven sales performance.
• Sales targets achieved.
• Lead generation.
• Appointment setting.
• Customer relationship management.
• Telephone sales.
• Objection handling.
• Sales conversion.
• Customer retention.
• Referrals.
• CRM experience.
• Market analysis.
• Sales data analysis.
• Sales ratios.
• Promotions and events.
• Communication and interpersonal skills.

If you have measurable sales achievements, make them easy to find on your CV.

For the interview, prepare specific examples from your real experience showing how you generated leads, overcame objections, achieved targets, handled rejection and built customer relationships.

Application closing date: 30 September 2026.

HOW TO APPLY

CLICK HERE TO APPLY