Are you a professional and organised individual with receptionist or office administration experience? Hire Resolve is recruiting a Receptionist / Administrative Assistant for a leading international insurance underwriting company based in Bedfordview, Gauteng.
This permanent, office-based role is ideal for someone who enjoys interacting with people, managing office operations and providing administrative support in a professional corporate environment. The successful candidate will serve as the first point of contact for clients and visitors while supporting the Claims and Underwriting teams with various administrative tasks.
If you have excellent communication skills, strong computer knowledge and enjoy working in a fast-paced office, this could be the perfect opportunity for you.
Receptionist or Administrative Assistant experience
About the Role
The Receptionist / Administrative Assistant is responsible for creating a professional first impression for clients, visitors and business partners while ensuring the smooth day-to-day running of the front office.
The successful candidate will manage the switchboard, coordinate meeting rooms, organise hospitality services and provide valuable administrative support to the Claims and Underwriting departments.
Key Responsibilities
Your duties may include:
Answering, screening and transferring incoming calls.
Greeting visitors in a professional and friendly manner.
Managing the reception area.
Coordinating courier deliveries and collections.
Booking and preparing boardrooms for meetings.
Scheduling meetings and appointments.
Organising refreshments for guests.
Managing hospitality supplies and stock.
Providing administrative support to Claims and Underwriting teams.
Assisting with policy and claims documentation.
Performing general office administration.
Supporting other departments when required.
Minimum Requirements
Applicants should have:
Grade 12 (Matric).
Experience working as a Receptionist or Administrative Assistant.
Good computer literacy.
Working knowledge of Microsoft Word, Excel and Outlook.
Excellent telephone etiquette.
Strong organisational skills.
Ability to multitask effectively.
Advantageous Requirements
The following will strengthen your application:
Previous experience in the insurance industry.
Experience in financial services.
Corporate office experience.
Knowledge of underwriting or claims administration.
Skills and Competencies
The ideal candidate should possess:
Excellent communication skills.
Professional appearance.
Friendly personality.
Strong customer service skills.
Time management.
Attention to detail.
Multitasking ability.
Teamwork.
Dependability.
Problem-solving skills.
Ability to work under pressure.
Employee Benefits
Successful candidates may receive:
Competitive market-related salary.
Pension Scheme.
Group Life Insurance.
Performance-based annual bonus.
Stable permanent employment.
Career development opportunities.
Exposure to the insurance industry.
Documents Required
Prepare the following before applying:
Updated CV.
Certified South African ID.
Certified Grade 12 certificate.
Copies of additional qualifications (if applicable).
Supporting employment references (if available).
How to Apply
Interested applicants should submit their application to Hire Resolve before the position is filled.
Before applying:
Update your CV with your latest experience.
Highlight your receptionist and administration experience.
Include any insurance or financial services experience.
Ensure your contact details are correct.
Suitable applicants may be contacted within three days after submitting their application.
Frequently Asked Questions
1. Is this a permanent position?
Yes. This is a permanent, full-time opportunity.
2. Where is the job located?
The position is based in Bedfordview, Gauteng.
3. What qualification is required?
Applicants must have Grade 12 (Matric).
4. Is previous receptionist experience required?
Yes. Previous receptionist or administrative assistant experience is required.
5. Is insurance experience compulsory?
No. However, insurance or financial services experience is highly advantageous.
6. Which computer programs should I know?
Applicants should be familiar with Microsoft Word, Excel and Outlook.
7. What departments will I support?
You will provide administrative support to the Claims and Underwriting teams.
8. Are there employee benefits?
Yes. Benefits include a pension scheme, group life insurance and a performance-based bonus.
9. Is this a remote job?
No. This is a full-time onsite position.
10. Will only shortlisted candidates be contacted?
Yes. Suitable applicants may be contacted within three days after applying.
10 Interview Questions and Sample Answers
1. Tell us about yourself.
Sample Answer:
“I have experience working as a receptionist and administrative assistant where I managed incoming calls, welcomed visitors, organised meetings and supported office operations. I enjoy providing professional customer service and keeping the office running efficiently.”
2. Why do you want this role?
Sample Answer:
“I enjoy working with people and providing administrative support. This role combines customer service, organisation and office management, which are all areas I enjoy.”
3. How would you handle multiple visitors arriving while the phone is ringing?
Sample Answer:
“I would remain calm, greet visitors professionally, answer the call courteously, place the caller on hold if appropriate and assist everyone as efficiently as possible.”
4. How do you stay organised?
Sample Answer:
“I prioritise my tasks, maintain organised records, use calendars and schedules, and make sure deadlines are always met.”
5. What makes good customer service?
Sample Answer:
“Being polite, listening carefully, responding promptly and making every customer feel valued and respected.”
6. How would you deal with confidential information?
Sample Answer:
“I follow company policies, only share information with authorised individuals and ensure confidential documents remain secure.”
7. Describe your experience using Microsoft Office.
Sample Answer:
“I regularly use Word for documents, Excel for spreadsheets and Outlook for emails and meeting scheduling.”
8. Why should we hire you?
Sample Answer:
“I am organised, dependable, friendly and experienced in reception and office administration. I work well under pressure and enjoy supporting both customers and colleagues.”
9. How do you handle pressure?
Sample Answer:
“I remain calm, prioritise urgent tasks and focus on completing each responsibility accurately without compromising service quality.”
10. Where do you see yourself in five years?
Sample Answer:
“I hope to have expanded my administrative skills and progressed into a senior office administration or office management position.”
Nonhlanhla Ndlovu is the founder and publisher of EduFeeds, a South Africa–focused platform that shares verified learnerships, internships, bursaries, and job opportunities for young people and job seekers.
With a strong focus on helping South African youth access real career opportunities, Nonhlanhla researches and verifies programmes from official company sources and public announcements before publication. EduFeeds aims to simplify the application process by providing clear guidance, requirements, and practical tips to help applicants apply with confidence.
Nonhlanhla continues to monitor updates from SETAs, companies, and training providers to ensure information on Edu Feeds remains current and useful. She focuses on publishing timely and accurate opportunity updates for the South African youth employment market.
