Managed People Solutions Customer Service Agent Jobs 2026: Grade 12 Required
Managed People Solutions is recruiting a Customer Service Agent for Meridian Wine Distribution in Sandton, Gauteng.
This is a permanent customer service position for candidates with Grade 12 or an equivalent qualification and at least one year of call centre or customer service experience.
The successful candidate will handle customer queries, capture and process orders, answer calls, manage customer-service emails, monitor sales orders and help ensure customers receive accurate information about their orders and deliveries.
Company: Managed People Solutions Division: Meridian Wine Distribution Position: Customer Service Agent Location: Sandton, Gauteng Employment Type: Permanent Industry: Customer Services Functional Area: Customer Service Experience Level: Associate Minimum Qualification: Grade 12 or equivalent Minimum Experience: 1 year call centre or customer service experience Application Method: Online
About the Customer Service Agent Position
Meridian Wine Distribution is looking for a professional, customer-focused and detail-oriented person to join its team in Sandton.
This isn’t simply a position where you answer telephone calls.
The Customer Service Agent will be responsible for several important parts of the customer-order process, including:
Responding to customer queries
Capturing orders
Checking order information
Monitoring open sales orders
Processing sales quotes
Following up on blocked customer accounts
Managing customer-service inboxes
Answering telephone calls
Escalating unresolved problems
Keeping customers informed
Accuracy is particularly important because mistakes involving products, quantities, pricing or delivery information can potentially affect customers, deliveries and company revenue.
Minimum Requirements
Applicants must meet the following requirements:
Grade 12 or equivalent
Minimum 1 year call centre or customer service experience
Customer service experience
Query-management experience
Order-placement experience
ERP system experience
Computer literacy
Ability to work under pressure during high-volume order periods
Valid right to work in South Africa
Ability to pass credit and criminal checks where required
Experience using ERP or order-management systems will be beneficial.
The employer specifically states:
Please do not apply if you do not meet the minimum requirements.
Is Grade 12 Required?
Yes.
The advertised education requirement is:
Grade 12 or equivalent
Candidates should accurately provide their highest qualification during the application process.
How Much Experience Do You Need?
Applicants need at least:
1 year of call centre or customer service experience.
Unlike some entry-level opportunities where experience is only advantageous, this vacancy specifically states a minimum of one year.
If you have worked as a:
Call Centre Agent
Customer Service Agent
Customer Care Consultant
Contact Centre Agent
Order Clerk
Customer Support Agent
Sales Support Agent
your experience may be relevant, depending on the duties you performed.
What Does the Customer Service Agent Do?
The role combines customer service with order administration.
The successful candidate will be expected to handle customer queries while ensuring orders are correctly captured and processed.
The position involves working with:
Customers
Orders
Deliveries
Sales quotes
Customer accounts
Finance-related holds
Email
Telephone calls
ERP/order-management systems
Candidates therefore need both good communication skills and strong attention to detail.
Customer Queries
One of the main responsibilities is dealing with customer queries.
These may relate to:
Orders
Deliveries
Order status
Service matters
The Customer Service Agent must try to resolve queries accurately and within the required service timelines.
If an issue cannot be resolved, it should be escalated to the:
Customer Service Supervisor
or the appropriate department.
Customers should also be kept informed about the progress and outcome of their queries where necessary.
Customer Relationships
The successful candidate will be expected to build and maintain professional relationships with customers and clients.
This includes:
Understanding customer requirements
Understanding service expectations
Providing service updates
Communicating professionally
Responding to customers promptly
Providing helpful service
Good customer service isn’t only about solving complaints.
It also involves keeping customers informed and making the ordering process as smooth as possible.
Capturing Customer Orders
Order capturing is a major part of this position.
The successful candidate will capture customer orders received through:
Email
Telephone
Orders must be captured accurately in the company’s BC system.
The employee must make sure that orders received before the relevant cut-off times are captured daily.
What Is BC?
The advertisement refers to orders being captured and monitored in the BC system.
Applicants with experience using ERP or order-management systems should highlight that experience on their CV.
If your previous employer used another ERP system, include its genuine name where relevant.
For example:
Microsoft Dynamics
SAP
Sage
Oracle
Other ERP/order-management systems
Do not claim experience with BC if you haven’t used it.
Checking Orders Before Processing
Before an order is processed, the Customer Service Agent must make sure the information is complete.
This helps reduce errors involving:
Incorrect products
Incorrect quantities
Incorrect pricing
Incorrect delivery information
Order discrepancies must be corrected or escalated quickly.
This is why attention to detail is one of the most important qualities for this position.
Protecting Company Revenue
Order accuracy also has a financial impact.
The Customer Service Agent is expected to ensure valid orders are captured and processed within the required timelines.
Incorrect order processing could potentially result in:
Delayed deliveries
Incorrect billing
Customer complaints
Lost sales
Financial risk
The role therefore requires someone who understands that customer service and accurate administration are closely connected.
Monitoring Open Sales Orders
The successful candidate will monitor open sales orders in BC.
These must be actioned according to company Standard Operating Procedures.
Depending on the situation, open sales orders may need to be:
Followed up
Released
Deleted
Corrected
Escalated
Open sales orders should be resolved by:
Close of business
Weekly cut-off
Month-end
The employee will also follow up on partial orders to support accurate and timely fulfilment.
Sales Quotes
Another responsibility involves sales quotes.
The Customer Service Agent will:
Capture sales quotes
Check quote information
Convert quotes into sales orders where required
Ensure quote-to-order conversion is accurate
Complete conversions within required timelines
Maintain accurate records of quote activity
Candidates with experience working with quotes and orders should highlight this on their CV.
Blocked Customer Accounts
Some customer accounts may be placed on hold.
The Customer Service Agent must identify these accounts and initiate queries with the Finance department.
The vacancy states that required information should be recorded on the company’s:
Blocked Accounts shared document
The employee may also need to follow up with Finance and professionally communicate account-related delays to relevant stakeholders.
Customer Service Emails
Email management is another important part of the job.
The successful candidate will manage customer-service inboxes and:
Respond to emails
Action emails within required timelines
Clear inboxes by close of business
Send order confirmations
Maintain professional email etiquette
Communicate clearly and accurately
Candidates should therefore have good written communication skills.
Telephone Responsibilities
The position also involves handling incoming calls.
The Customer Service Agent must:
Answer calls within agreed service levels
Use professional telephone etiquette
Assist customers
Transfer calls where appropriate
Escalate calls when required
Support call-handling targets
The employer specifically mentions performance measures such as:
Answer time
Abandoned call rate
Candidates with previous call-centre experience may already be familiar with these types of service-level targets.
What Is an Abandoned Call Rate?
An abandoned call occurs when a caller disconnects before receiving assistance.
In a call-centre environment, employers may monitor how many customers abandon calls before an agent answers.
Customer Service Agents therefore need to balance:
speed + accuracy + good customer service.
Answering quickly is important, but rushing customers off the telephone just to improve statistics would not provide good service.
Managing Daily Workload
This position involves multiple responsibilities that may need to be completed within specific cut-off times.
The employee must therefore be able to:
Prioritise tasks
Plan daily work
Meet order cut-offs
Respond to customers
Monitor outstanding orders
Manage emails
Answer calls
Maintain accuracy
Adapt to changing priorities
Strong organisation and time-management skills will be useful.
Working Under Pressure
The employer specifically requires someone who can work under pressure during high-volume order periods.
During busy periods, the successful candidate may be dealing with:
Increased order volumes
More customer calls
More emails
Delivery queries
Account problems
Order discrepancies
The ability to remain calm and accurate is therefore important.
Computer Literacy
Computer literacy is required.
This position involves regular use of:
Email
Order-management systems
ERP systems
Shared documents
Customer records
Candidates should be comfortable working on a computer throughout the working day.
ERP Experience
The vacancy specifically mentions:
Customer service, query management, order placement and ERP system experience.
Experience using ERP/order-management systems is therefore relevant to the role.
If you have used an ERP system before, clearly state it on your CV.
For example:
Systems Experience
SAP
Microsoft Dynamics
Sage
Oracle
ERP order-management systems
Microsoft Office
Only list systems you have genuinely used.
Who Should Apply?
This position may suit candidates who:
Have Grade 12 or equivalent
Have at least one year of customer-service or call-centre experience
Have experience handling customer queries
Have order-processing experience
Are computer literate
Have ERP exposure
Communicate professionally
Can work accurately
Have good attention to detail
Can work under pressure
Can manage multiple priorities
Are comfortable speaking to customers
Can write professional emails
Can work according to deadlines and cut-off times
How to Make Your CV Stronger
Your CV should clearly show your relevant customer-service experience.
Instead of simply writing:
Customer Service Agent – ABC Company
add genuine responsibilities.
For example:
Handled incoming customer calls
Responded to customer queries via email
Captured customer orders
Followed up on outstanding orders
Resolved customer complaints
Escalated complex customer queries
Used ERP/order-management systems
Maintained customer records
Worked according to service-level targets
Only include duties you genuinely performed.
Important Keywords for Your CV
If they genuinely match your experience, relevant terms include:
Customer service
Call centre
Customer queries
Order capturing
Order processing
ERP
Sales orders
Sales quotes
Email management
Telephone etiquette
Customer relationships
Query resolution
Order management
Data capturing
Customer support
Don’t simply copy every keyword into your CV.
Use them where they accurately describe your previous work.
Documents to Prepare
Before applying, candidates should prepare:
Updated CV
Grade 12 certificate or equivalent qualification
South African ID or valid documentation confirming the right to work in South Africa
Relevant qualifications
Employment history
References where applicable
The vacancy does not provide a detailed mandatory document checklist, so follow the instructions displayed during the online application.
How to Apply for Managed People Solutions Customer Service Agent Jobs 2026
Make sure you meet the minimum requirements before applying.
What Happens After You Apply?
Managed People Solutions states that applicants who do not receive a response within two weeks should consider their application unsuccessful.
Therefore, submitting an application does not guarantee:
Shortlisting
An interview
Employment
Keep your contact information active in case the recruitment team needs to reach you.
Possible Customer Service Agent Interview Questions and Answers
These are practice questions based on the advertised responsibilities. They are not confirmed Managed People Solutions interview questions.
1. Tell us about your customer-service experience.
Example answer:
“I have more than one year of customer-service experience where I assisted customers with queries, handled telephone calls and emails, followed up on outstanding matters and made sure customers received accurate information.”
Adjust this answer to your genuine experience.
2. How would you deal with an angry customer?
Example answer:
“I would remain calm and allow the customer to explain the problem. I would confirm that I understand the issue, investigate it and provide accurate feedback. If I couldn’t resolve it myself, I would escalate it to the appropriate person.”
3. What would you do if you captured an incorrect order?
Example answer:
“I would act immediately rather than ignoring the mistake. I would check whether the order can still be corrected and follow the required procedure or escalate it before it affects the customer or delivery.”
4. How do you make sure you capture orders accurately?
Example answer:
“I carefully check the product, quantity, pricing and delivery information before releasing an order. I also compare the information against the customer’s request.”
5. Have you used an ERP system?
Answer truthfully.
If you have:
Example answer:
“Yes. I have experience using [name your actual system] for tasks such as capturing orders, checking information and monitoring transactions.”
If you haven’t used the specific BC system, don’t claim that you have.
6. How do you manage multiple customer queries?
Example answer:
“I prioritise according to urgency and required service timelines. I keep track of unresolved queries and make sure customers receive updates where necessary.”
7. What would you do if a customer’s account was blocked?
Example answer:
“I would follow the company’s procedure, record the required information and escalate the matter to Finance. I would also communicate professionally with the relevant stakeholders about any delay.”
8. How do you work under pressure?
Example answer:
“I prioritise my workload and focus on completing urgent tasks without sacrificing accuracy. I remain calm and communicate with the team when there are issues that could affect deadlines.”
9. What does excellent customer service mean to you?
Example answer:
“It means listening to customers, understanding their needs, providing accurate information and resolving problems within the required timelines while communicating professionally.”
10. Why should we hire you?
Example answer:
“I have relevant customer-service experience, I am comfortable communicating by telephone and email, and I understand the importance of accurate order processing. I am organised, customer-focused and able to work under pressure.”
Frequently Asked Questions
What position is available?
Managed People Solutions is recruiting a Customer Service Agent for Meridian Wine Distribution.
Where is the job located?
Sandton, Gauteng.
Is the job permanent?
Yes.
The position is advertised as permanent.
Do I need Matric?
Yes.
Applicants need Grade 12 or an equivalent qualification.
Can I apply without experience?
The vacancy requires at least one year of call centre or customer service experience.
Is computer literacy required?
Yes.
Computer literacy is specifically listed.
Do I need ERP experience?
The vacancy lists ERP system experience as part of the relevant experience and says experience using ERP/order-management systems is beneficial.
What type of queries will I handle?
Queries may involve:
Orders
Deliveries
Order status
Customer-service matters
Will I answer telephone calls?
Yes.
Incoming call handling is part of the position.
Will I work with emails?
Yes.
Managing customer-service inboxes and maintaining professional email communication are important responsibilities.
Will I capture orders?
Yes.
Customer orders received by email and telephone must be accurately captured in the company’s BC system.
Are criminal and credit checks required?
The advertisement states that candidates must have a valid right to work in South Africa and pass credit and criminal checks where required.
What if I don’t hear back?
If you don’t receive a response within two weeks after your application, the employer says you should consider your application unsuccessful.
Make your customer-service experience easy to find.
Clearly show that you have at least one year of relevant experience.
Include call-centre experience.
Mention order-processing experience.
Include ERP systems you genuinely know.
Highlight email and telephone customer service.
Mention query-management experience.
Make sure your cellphone number is correct.
Use an active email address.
Check your spelling.
Answer screening questions honestly.
Don’t apply with false qualifications or experience.
Because the employer specifically asks candidates not to apply if they don’t meet the minimum requirements, check your eligibility carefully before submitting.
Apply for Customer Service Agent Jobs in Sandton 2026
Position: Customer Service Agent
Company: Managed People Solutions
Division: Meridian Wine Distribution
Location: Sandton, Gauteng
Employment Type: Permanent
Minimum Qualification: Grade 12 or equivalent
Experience: Minimum 1 year call centre or customer service experience
Apply online if you meet the advertised minimum requirements.
Disclaimer: Fezile Nosenga is an independent career information platform and is not Managed People Solutions or Meridian Wine Distribution. We do not participate in recruitment, shortlisting or appointment decisions and cannot guarantee interviews or employment. Candidates should apply through the official recruitment portal and verify all information before submitting an application.
Nonhlanhla Ndlovu is the founder and publisher of EduFeeds, a South Africa–focused platform that shares verified learnerships, internships, bursaries, and job opportunities for young people and job seekers.
With a strong focus on helping South African youth access real career opportunities, Nonhlanhla researches and verifies programmes from official company sources and public announcements before publication. EduFeeds aims to simplify the application process by providing clear guidance, requirements, and practical tips to help applicants apply with confidence.
Nonhlanhla continues to monitor updates from SETAs, companies, and training providers to ensure information on Edu Feeds remains current and useful. She focuses on publishing timely and accurate opportunity updates for the South African youth employment market.
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