CBRE Excellerate is recruiting a Grade A CCTV Controller in Durban, KwaZulu-Natal.
This is a permanent, mid-senior level security position for experienced candidates with PSIRA Grade A registration, Matric, relevant SASSETA control-room training, and 3–5 years of security and CCTV/control-room experience.
The successful candidate will be responsible for continuous CCTV surveillance, control-room operations, investigations, access control, reporting, record keeping and security-related communication.
Company: CBRE Excellerate Division: Excellerate Services Business Unit: KZN Security Position: Grade A CCTV Controller Location: Durban, KwaZulu-Natal Employment Type: Permanent Industry: Security and Investigations Functional Area: Operations Experience Level: Mid-Senior Posted: 01 September 2026 Closing Date: 30 September 2026 Application Method: Online via HR Simplify
About the Grade A CCTV Controller Position
The Grade A CCTV Controller is responsible for helping ensure that the Control Room operates efficiently and effectively at all times.
The position involves continuous surveillance, CCTV investigations, access control, security reporting, administration and communication.
The successful candidate will report directly to the:
Control Room Manager
This is not an entry-level security role. The employer requires experienced candidates with specific security qualifications and control-room experience.
Minimum Qualifications
Applicants must have:
PSIRA Grade A registration
Matric / Grade 12
Certified copy of Matric / Grade 12
SASSETA NQF US 11513 Level 4, 15 credits
Ability to operate effectively within a specified Control Room environment
The following will be advantageous:
SASSETA NQF US 11508 Level 4, 10 credits
“Write Security Reports and Take Statements”
Microsoft Office certification
Is PSIRA Grade A Required?
Yes.
The vacancy specifically requires:
PSIRA Grade A registration
This is not listed as optional or advantageous.
Candidates should therefore not apply as Grade B or Grade C security officers unless they also hold the required Grade A registration.
Is Matric Required?
Yes.
Applicants must have:
Matric / Grade 12
The employer also specifically asks for a certified copy.
SASSETA Qualification Requirement
One of the most important requirements is:
SASSETA NQF US 11513 Level 4 – 15 credits
The unit standard is:
Operate Effectively within a Specified Control Room Environment
This qualification is directly relevant to the type of work involved in the vacancy.
Candidates should make sure this qualification is clearly shown on their CV and available as supporting documentation.
Additional SASSETA Qualification
The following qualification will be an advantage:
SASSETA NQF US 11508 Level 4 – 10 credits
The unit standard is:
Write Security Reports and Take Statements
This is particularly relevant because report writing is one of the major responsibilities of the position.
Experience Requirements
Applicants need:
3–5 years’ experience in the security industry
3–5 years’ experience in a Control Room, CCTV monitoring or call-centre environment
Proven CCTV surveillance experience
Proven CCTV investigation experience
Experience with electronic security systems
Operator-training experience
This makes the vacancy suitable for experienced security-control-room candidates rather than first-time job seekers.
CCTV Experience
Applicants must have proven experience in:
CCTV surveillance
CCTV monitoring
CCTV investigations
Electronic security systems
Security-related observations
The successful candidate will continuously monitor designated areas and conduct CCTV investigations when required.
Strong observation skills are therefore essential.
Alarm Monitoring Systems
Experience with the following systems will be advantageous:
CATHEXIS
SCADA
These are not listed as compulsory requirements, but candidates with genuine experience using these systems should clearly include that experience on their CV.
Do not claim experience with CATHEXIS or SCADA if you haven’t used them.
Access Control Knowledge
The successful candidate must understand:
Access control procedures
Control Room operations
Security regulations
Operational security requirements
The role specifically includes managing access control procedures, including access to the wharf side.
Shipping and Wharf Responsibilities
This vacancy includes some responsibilities connected to a controlled operational environment.
The CCTV Controller will be required to:
Monitor access onto the wharf side
Manage shipping movements
Monitor movements into and out of the Cutler area
Support security of the site
Candidates should therefore be comfortable working in an environment where access control and movement monitoring are critical.
Computer Literacy
Solid computer literacy is required.
The employer specifically mentions:
Microsoft Word
Microsoft Office
The CCTV Controller will need computer skills for:
Reports
Records
Statistics
Administration
Control Room documentation
Microsoft Office certification will be an advantage.
Communication Skills
Applicants need:
Excellent verbal communication
Excellent written communication
Excellent telephone etiquette
Strong interpersonal skills
The successful candidate must be able to communicate professionally with:
Employees
Clients
Members of the public
Contractors
Other departments
English Requirement
Applicants must be:
Fluent in written and spoken English
This is important because the position involves:
Telephone communication
Security reports
Statements
Written records
Customer and client interaction
Confidential Information
The role involves handling sensitive security information.
Applicants must therefore be able to exercise discretion when:
Accessing confidential information
Recording incidents
Sharing information
Handling CCTV footage
Communicating security-related matters
Confidential information should only be disclosed according to company procedures.
Additional Requirements
Applicants may also need to meet the following requirements:
SAMAE profiling
PAW profiling
20/20 vision eye test certificate
Valid Code 08 driver’s licence advantageous
The employer specifically states that the 20/20 vision eye test certificate must be supplied by the applicant.
What Is SAMAE Profiling?
The vacancy refers to:
SAMAE – Surveillance and Monitoring Assessment Exercise
Applicants should follow the employer’s recruitment process regarding this assessment.
The advertisement does not provide further detail about the scoring or assessment process, so candidates should not assume how it will be conducted.
PAW Profiling
Candidates must also undergo:
PAW – Personality & Work Integrity profiling
This is another assessment requirement listed by the employer.
Applicants should answer assessment questions honestly.
20/20 Vision Certificate
The vacancy specifically requires applicants to supply a:
20/20 vision eye test certificate
Because CCTV Controllers spend considerable time monitoring screens and identifying details, vision is clearly important to the role.
Candidates should make sure they understand the required certificate before completing the recruitment process.
Additional Training That Will Be Advantageous
The following training will strengthen an application:
ISASA Security Training
CCTV Body Language & Observation Skills
ISPS training
First Aid
Fire Fighting
Health and Safety Representative training
The employer says ISPS training will be provided to the successful applicant.
Main Duties and Responsibilities
The successful Grade A CCTV Controller will be responsible for:
Keeping the Control Room fully operational
Maintaining efficient Control Room operations
Conducting continuous CCTV surveillance
Monitoring designated areas
Conducting CCTV investigations
Preparing investigation information
Producing accurate reports
Monitoring access control
Managing wharf-side access
Managing shipping movements
Responding to staff complaints
Responding to client complaints
Answering telephone calls
Maintaining records
Maintaining security statistics
Preparing security statements
Performing Control Room administration
Supporting ISPS compliance
Liaising with maintenance contractors
Following site job descriptions
Enforcing company policies
Following the Code of Conduct
Protecting confidential information
CCTV Monitoring
A major part of the job is continuous CCTV surveillance.
The controller must observe designated areas and identify activities that may require:
Further investigation
Security response
Escalation
Documentation
Reporting
Strong observation and concentration are therefore important.
CCTV Investigations
The successful candidate will conduct investigations using CCTV footage.
This may involve reviewing events and providing accurate information and reports.
The employee must be able to distinguish between what was actually observed and what may only be an assumption.
Accurate reporting is essential in a security environment.
Security Reports and Statements
The role requires the preparation of:
Security reports
Statements
Records
Statistics
Reports should be:
Clear
Accurate
Professional
Timely
Based on factual observations
This is why written communication experience is important.
Telephone Responsibilities
The Control Room also handles telephone communication.
The CCTV Controller must:
Answer telephone calls professionally
Communicate clearly
Provide accurate information
Escalate matters where appropriate
Maintain good telephone etiquette
Candidates with call-centre experience may therefore have some useful transferable skills, provided they also meet the security qualifications and experience requirements.
Multitasking
The employer requires someone who can multitask effectively.
The employee may need to simultaneously manage:
CCTV screens
Telephone calls
Access-control matters
Security incidents
Reports
Records
Staff queries
Client queries
This requires strong concentration and organisation.
Working Under Pressure
Security control rooms can become extremely busy during incidents.
The successful candidate must be able to:
Remain calm
Prioritise information
Communicate clearly
Follow procedures
Record accurate information
Escalate serious matters
Working under pressure does not mean ignoring procedure.
Contractor Liaison
The controller may also communicate with:
Electronic security contractors
Mechanical maintenance contractors
This may happen where CCTV, access-control or other Control Room equipment requires attention.
The controller should clearly communicate equipment problems and maintain appropriate records.
ISPS Compliance
The role includes supporting requirements related to the:
ISPS Code
The employer states that relevant training will be provided to the successful applicant.
Candidates should be prepared to follow security procedures linked to the site environment.
Who Should Apply?
This vacancy may suit candidates who:
Hold PSIRA Grade A
Have Matric
Have the required SASSETA control-room qualification
Have 3–5 years’ security experience
Have CCTV monitoring experience
Have Control Room experience
Can investigate CCTV footage
Can write professional reports
Have good computer skills
Can multitask
Work well under pressure
Have strong observation skills
Can communicate professionally
Understand confidentiality
Are fluent in English
Who Should Not Apply?
The employer specifically requires a high level of security experience and qualifications.
This vacancy is probably not suitable for someone who:
Has no PSIRA Grade A
Has no Matric
Has no required SASSETA qualification
Has no security-industry experience
Has no Control Room/CCTV experience
Candidates should compare their qualifications carefully against the minimum requirements before applying.
Documents to Prepare
Applicants should prepare:
Updated CV
Certified Matric / Grade 12 copy
PSIRA Grade A proof
SASSETA NQF US 11513 certificate
SASSETA NQF US 11508 certificate if applicable
Microsoft Office certificate if applicable
Driver’s licence if applicable
20/20 vision eye test certificate
ISASA training certificates if applicable
First Aid certificate if applicable
Fire Fighting certificate if applicable
Health and Safety Representative certificate if applicable
Other relevant security certificates
Follow the application portal’s instructions about which documents must be uploaded.
How to Prepare Your CV
Because this is a senior control-room position, your CV should clearly show your relevant experience.
For example:
CCTV Controller – ABC Security
Conducted continuous CCTV surveillance
Investigated security incidents using CCTV footage
Monitored access-control systems
Responded to alarms
Prepared incident reports
Maintained Control Room records
Escalated security incidents
Liaised with security personnel
Used electronic security systems
Only include duties you genuinely performed.
Important CV Keywords
Where they genuinely reflect your experience, useful keywords include:
PSIRA Grade A
CCTV monitoring
Control Room
CCTV investigations
Access control
Security reports
Alarm monitoring
CATHEXIS
SCADA
Electronic security systems
Incident reporting
Surveillance
Security operations
Microsoft Office
Security compliance
Do not simply copy keywords that do not match your experience.
How to Apply for CBRE Excellerate Grade A CCTV Controller Jobs 2026
Applications must be submitted online through HR Simplify.
All interested candidates must submit their application through HR Simplify.
What Happens After Applying?
Excellerate Services states that candidates who are not contacted as shortlisted applicants within two weeks of the closing date should consider their applications unsuccessful.
The vacancy closes on:
30 September 2026
Submitting an application does not guarantee shortlisting or employment.
Employment Equity
Excellerate Services states that its recruitment and selection policy applies.
The company is committed to promoting internally and reserves the right to consider external candidates if suitable internal applications are not received.
Employment-equity procedures will also apply.
The company says it is committed to diversity and equitable representation.
Persons with disabilities are encouraged to apply.
Possible Grade A CCTV Controller Interview Questions and Answers
These are practice questions based on the advertised role. They are not confirmed CBRE Excellerate interview questions.
1. Tell us about your CCTV Control Room experience.
Example answer:
“I have several years of security and Control Room experience where I monitored CCTV systems, handled incidents, maintained records and prepared reports. I am also experienced in escalating security matters according to procedure.”
Adapt this to your genuine experience.
2. What would you do if you noticed suspicious activity on CCTV?
Example answer:
“I would continue monitoring the activity, record the relevant details, follow the site’s security procedure and immediately escalate the incident to the appropriate security personnel or supervisor.”
3. Why is attention to detail important in CCTV monitoring?
Example answer:
“Small details can be important when identifying security incidents. A CCTV Controller needs to observe accurately and record factual information without making unsupported assumptions.”
4. How would you conduct a CCTV investigation?
Example answer:
“I would follow the approved procedure, review the relevant footage, establish the correct timeframe, record factual observations and prepare an accurate report while protecting confidential information.”
5. How do you handle confidential security information?
Example answer:
“I only share confidential information with authorised people according to company procedure. I understand that CCTV footage and security information must be handled carefully.”
6. How would you respond if several incidents occurred simultaneously?
Example answer:
“I would remain calm, assess the urgency of each incident, follow the escalation procedure and maintain accurate communication and records while prioritising immediate security risks.”
7. What should a good security report contain?
Example answer:
“A good report should be factual, clear, accurate and chronological. It should include relevant times, locations, observations, actions taken and people involved without unnecessary assumptions.”
8. What would you do if CCTV equipment stopped working?
Example answer:
“I would report the fault immediately according to procedure, record the issue and liaise with the relevant technical or maintenance contractor while ensuring that alternative security measures are followed where required.”
9. How do you maintain concentration during CCTV monitoring?
Example answer:
“I remain focused on designated monitoring areas, follow Control Room procedures and avoid unnecessary distractions. I also make sure important observations and incidents are documented immediately.”
10. Why should Excellerate Services hire you?
Example answer:
“I have the required security qualifications and relevant CCTV and Control Room experience. I understand the importance of observation, accurate reporting, confidentiality and following procedures, and I can work effectively under pressure.”
Frequently Asked Questions
What position is available?
CBRE Excellerate is recruiting a Grade A CCTV Controller.
Where is the position based?
Durban, KwaZulu-Natal.
Is it permanent?
Yes.
The position is advertised as permanent.
Is PSIRA Grade A required?
Yes.
PSIRA Grade A registration is a minimum requirement.
Do I need Matric?
Yes.
Matric / Grade 12 is required, and a certified copy must be supplied.
Do I need SASSETA training?
Yes.
Applicants need:
SASSETA NQF US 11513 Level 4, 15 credits – Operate Effectively within a Specified Control Room Environment.
How much experience is required?
Applicants need approximately:
3–5 years’ experience
in the security industry and 3–5 years in a Control Room, CCTV monitoring or call-centre environment.
Do I need CCTV experience?
Yes.
Proven CCTV surveillance and investigation experience is required.
Is CATHEXIS experience required?
It is listed as advantageous, not compulsory.
Is SCADA experience required?
It is also listed as advantageous.
Do I need a driver’s licence?
A valid Code 08 driver’s licence is advantageous.
Is an eye test required?
Yes.
The employer says applicants must supply a 20/20 vision eye test certificate.
Is Microsoft Office required?
Solid computer literacy, particularly Microsoft Word and Microsoft Office, is required. Microsoft Office certification itself is advantageous.
Can persons with disabilities apply?
Yes.
The employer specifically encourages persons with disabilities to apply.
Apply online through HR Simplify if you meet the advertised requirements.
Disclaimer: Fezile Nosenga is an independent career information platform and is not CBRE Excellerate or Excellerate Services. We do not participate in recruitment, shortlisting or appointment decisions and cannot guarantee interviews or employment. Candidates should verify all requirements on the official recruitment portal before applying.
Nonhlanhla Ndlovu is the founder and publisher of EduFeeds, a South Africa–focused platform that shares verified learnerships, internships, bursaries, and job opportunities for young people and job seekers.
With a strong focus on helping South African youth access real career opportunities, Nonhlanhla researches and verifies programmes from official company sources and public announcements before publication. EduFeeds aims to simplify the application process by providing clear guidance, requirements, and practical tips to help applicants apply with confidence.
Nonhlanhla continues to monitor updates from SETAs, companies, and training providers to ensure information on Edu Feeds remains current and useful. She focuses on publishing timely and accurate opportunity updates for the South African youth employment market.
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