Apply for the Frogfoot Customer Service Agent (Level 1) Position
Are you passionate about helping people and delivering excellent customer service? Frogfoot Networks is looking for a Customer Service Agent (Level 1) to join its Customer Experience team. This is a permanent remote position, offering an exciting opportunity to work for one of South Africa’s leading fibre network providers.
The ideal candidate is someone who enjoys solving customer problems, communicating across multiple channels, and creating positive customer experiences. If you have strong communication skills, a customer-first attitude and experience in customer service or a contact centre environment, this role could be the perfect next step in your career.
Job Overview
Details
Information
Company
Frogfoot Networks (Pty) Ltd
Position
Customer Service Agent (Level 1)
Department
Customer Experience
Employment Type
Permanent
Work Arrangement
Remote
Industry
Telecommunications
Experience Required
1–2 Years
Minimum Qualification
Grade 12 (Matric)
Closing Date
7 August 2026
About the Role
As a Customer Service Agent, you will be responsible for providing exceptional customer support across various communication channels, including phone, email, voice and live chat.
Your role will involve resolving customer enquiries, handling complaints professionally and ensuring every customer receives timely, accurate and friendly assistance. You will also work closely with internal teams to resolve issues and contribute to improving customer satisfaction.
This position is ideal for someone who enjoys working with people, solving problems and building strong customer relationships.
Key Responsibilities
Successful candidates will be responsible for:
Responding to customer enquiries via phone, email, voice and chat.
Providing professional, friendly and empathetic customer support.
Investigating and resolving customer complaints.
Delivering fast and effective solutions to customer issues.
Maintaining excellent customer satisfaction.
Building customer loyalty and representing the Frogfoot brand positively.
Explaining products and services to customers.
Recording customer interactions accurately.
Working with internal departments to resolve customer issues.
Providing feedback to improve customer service processes.
Remaining calm and professional when dealing with difficult customers.
Minimum Requirements
Applicants should have:
Grade 12 (Matric).
1–2 years of customer service experience.
Experience in a call centre, ISP, telecommunications or helpdesk environment.
Experience assisting customers via multiple communication channels.
Experience resolving complaints and customer escalations.
Ability to document customer interactions accurately.
Ability to work in a performance-driven environment.
Advantageous Qualifications
The following qualifications will strengthen your application:
Customer Service Certification.
Contact Centre Certification.
CompTIA A+.
CompTIA Network+ (N+).
Networking Fundamentals.
Fibre or ISP-related training.
Skills and Competencies
Successful candidates should demonstrate:
Excellent verbal and written communication skills.
Active listening skills.
Strong problem-solving ability.
Customer-focused mindset.
Patience and empathy.
Professional telephone etiquette.
Ability to multitask.
Attention to detail.
Positive attitude.
Ability to learn quickly.
Personal Qualities
Frogfoot values employees who demonstrate:
Integrity.
Accountability.
Adaptability.
Professionalism.
Emotional intelligence.
Teamwork.
Self-control under pressure.
Ownership of customer issues.
Positive attitude.
Passion for helping customers.
Why Join Frogfoot?
Working at Frogfoot offers an opportunity to build your career with one of South Africa’s leading fibre network providers.
Benefits include:
Permanent employment.
Remote working opportunity.
Career growth within telecommunications.
Professional development.
Exposure to modern customer service technologies.
Opportunity to build valuable technical support experience.
Collaborative working environment.
How to Apply
Interested applicants should submit their application through the official Frogfoot recruitment portal before the closing date.
Before applying:
Ensure your CV is updated.
Highlight your customer service experience.
Include any telecommunications or networking certifications.
Make sure your contact details are current.
Only shortlisted candidates will be contacted.
Frequently Asked Questions
1. Is this a remote position?
Yes. The role is fully remote.
2. Is previous customer service experience required?
Yes. Applicants should have between one and two years of customer service experience.
3. What qualification is required?
Applicants must have Grade 12 (Matric).
4. Is telecommunications experience required?
It is preferred but not compulsory. Experience in call centres, ISPs or helpdesks is advantageous.
5. Which certifications are advantageous?
Customer Service Certification, Contact Centre Certification, CompTIA A+, CompTIA Network+ and fibre-related training.
6. Which communication channels will I use?
You will assist customers through phone calls, email, voice and live chat.
7. What type of customers will I assist?
You will assist customers with enquiries, complaints, service requests and product-related questions.
8. What skills are most important?
Communication, empathy, problem-solving, patience and customer service.
9. Is this a permanent position?
Yes. This is a permanent employment opportunity.
10. Will only shortlisted applicants be contacted?
Yes. Only shortlisted candidates will be contacted during the recruitment process.
10 Interview Questions and Sample Answers
1. Tell us about yourself.
Sample Answer:
“I enjoy helping people and have experience providing customer support. I communicate well, remain calm under pressure and always try to resolve customer issues professionally.”
2. Why do you want to work for Frogfoot?
Sample Answer:
“Frogfoot is a respected telecommunications company known for delivering reliable fibre services. I would like to contribute to providing excellent customer experiences while growing my career in the telecommunications industry.”
3. How would you handle an angry customer?
Sample Answer:
“I would remain calm, listen carefully without interrupting, acknowledge the customer’s frustration and work towards finding the best possible solution while keeping them informed.”
4. Why is empathy important in customer service?
Sample Answer:
“Empathy helps customers feel heard and understood. When customers know you genuinely care about their concerns, they are more likely to trust the support you provide.”
5. How do you prioritise multiple customer requests?
Sample Answer:
“I assess urgency, follow company procedures and ensure each customer receives accurate assistance while keeping waiting times as short as possible.”
6. Describe a time you solved a customer’s problem.
Sample Answer:
“In my previous customer service role, I listened carefully to a customer’s issue, identified the cause, coordinated with another department and resolved the problem while keeping the customer updated throughout the process.”
7. What would you do if you didn’t know the answer to a customer’s question?
Sample Answer:
“I would be honest, reassure the customer that I will find the correct information and consult the appropriate resources or colleagues before responding.”
8. Why should Frogfoot hire you?
Sample Answer:
“I have strong communication skills, enjoy helping customers and remain calm under pressure. I am eager to learn and committed to delivering excellent customer service.”
9. How do you ensure accuracy when documenting customer interactions?
Sample Answer:
“I listen carefully, record information immediately, double-check important details and follow company procedures to ensure records are complete and accurate.”
10. Where do you see yourself in five years?
Sample Answer:
“I hope to have developed my customer service skills further, gained technical knowledge in telecommunications and progressed into a senior customer support or team leadership role.”
Nonhlanhla Ndlovu is the founder and publisher of EduFeeds, a South Africa–focused platform that shares verified learnerships, internships, bursaries, and job opportunities for young people and job seekers.
With a strong focus on helping South African youth access real career opportunities, Nonhlanhla researches and verifies programmes from official company sources and public announcements before publication. EduFeeds aims to simplify the application process by providing clear guidance, requirements, and practical tips to help applicants apply with confidence.
Nonhlanhla continues to monitor updates from SETAs, companies, and training providers to ensure information on Edu Feeds remains current and useful. She focuses on publishing timely and accurate opportunity updates for the South African youth employment market.
