AVI Limited is currently recruiting for a Contact Centre Agent to join its Field Marketing National Call Centre based in Isando, Kempton Park, Gauteng. This permanent opportunity is ideal for candidates with at least two years of call centre experience who are passionate about customer service, order management and working in the fast-moving consumer goods (FMCG) industry.
If you have excellent communication skills, enjoy solving customer queries and want to build a career with one of South Africa’s leading FMCG companies, this vacancy is worth considering.
AVI Limited is one of South Africa’s leading Fast-Moving Consumer Goods (FMCG) companies, manufacturing and distributing some of the country’s most recognised brands in beverages, snacks, cosmetics, personal care and fashion.
The company’s Field Marketing Division supports sales and merchandising activities across South Africa to ensure products are available in stores and customers receive excellent service.
The National Call Centre plays an important role by managing customer orders, handling enquiries and supporting the field sales teams.
About the Contact Centre Agent Position
The successful candidate will join AVI’s National Call Centre and be responsible for handling incoming customer calls, processing orders, resolving customer queries and ensuring that orders are captured accurately.
You will work closely with customers, sales representatives, depots and the accounts receivable department to ensure smooth order processing and high levels of customer satisfaction.
This role requires excellent communication skills, attention to detail and the ability to work in a fast-paced customer service environment.
Key Responsibilities
As a Contact Centre Agent, your daily responsibilities will include:
Answer incoming customer calls professionally
Process customer orders accurately
Handle customer enquiries
Resolve customer complaints
Provide product and service information
Capture orders correctly
Verify order quantities and minimum order values
Follow up on order discrepancies
Communicate with sales representatives
Liaise with customers regarding order issues
Route orders to the correct depot
Process special delivery and collection requests
Forward credit-held orders to the Accounts Receivable Department
Notify customers when accounts are on hold
Build strong relationships with depot teams
Ensure customer service standards are maintained
Complete administrative duties accurately
Accuracy and excellent customer service are essential for success in this role.
Minimum Requirements
Applicants should meet the following requirements:
Qualifications
Matric (Grade 12)
Call Centre Certification (advantageous)
Experience
Minimum 2 years’ inbound and outbound call centre experience
Additional Requirements
Computer literacy (MS Office)
FMCG industry experience (advantageous)
Knowledge of SAP (advantageous)
Candidates with experience in customer service and order processing will have an advantage.
Skills and Competencies
AVI is looking for candidates who demonstrate:
Excellent communication skills
Customer service orientation
Telephone etiquette
Problem-solving ability
Attention to detail
Time management
Teamwork
Computer literacy
Organisational skills
Ability to work under pressure
These skills are essential when handling customer enquiries and processing orders accurately.
Why Work for AVI?
Working for AVI provides an opportunity to join one of South Africa’s leading FMCG companies while developing valuable customer service and business administration skills.
Benefits of this opportunity include:
Permanent employment
Career growth opportunities
Exposure to leading FMCG brands
Professional working environment
Experience with national operations
Opportunity to work with experienced customer service professionals
The role also provides valuable experience that can support future career growth in customer service, administration or sales.
Tips Before Applying
To improve your chances of being shortlisted:
Update your CV.
Highlight your inbound and outbound call centre experience.
Mention customer service achievements.
Include any FMCG experience.
Mention SAP experience if applicable.
Clearly list your computer skills.
Ensure your contact details are current.
Submit your application before the closing date.
A professional and well-structured CV can make a strong first impression.
How to Prepare for the Interview
If shortlisted, you may be asked about:
Customer service
Telephone communication
Order processing
Complaint handling
Problem-solving
Time management
Working under pressure
SAP knowledge
FMCG experience
Teamwork
Interviewers may also assess your ability to communicate professionally and remain calm during difficult customer interactions.
10 AVI Contact Centre Interview Questions and Sample Answers
1. Tell us about yourself.
Sample Answer: “I have more than two years of call centre experience where I handled customer enquiries, processed orders and resolved complaints. I enjoy helping customers and providing excellent service.”
2. Why do you want to work for AVI?
Sample Answer: “AVI is one of South Africa’s leading FMCG companies. I would like to build my career with an organisation that values customer service and offers opportunities for professional growth.”
3. How do you handle an angry customer?
Sample Answer: “I remain calm, listen carefully, acknowledge the customer’s concern and work towards finding a solution while remaining professional.”
4. Why is accuracy important when capturing customer orders?
Sample Answer: “Accurate order capturing prevents delivery errors, improves customer satisfaction and helps the business avoid unnecessary costs.”
5. What would you do if a customer’s order could not be processed?
Sample Answer: “I would investigate the reason, communicate clearly with the customer, work with the relevant departments and keep the customer informed until the issue is resolved.”
6. How do you prioritise multiple customer requests?
Sample Answer: “I stay organised, prioritise urgent matters, manage my time effectively and ensure every customer receives professional service.”
7. Are you comfortable working under pressure?
Sample Answer: “Yes. I remain calm, focus on one task at a time and continue providing excellent customer service even during busy periods.”
8. What computer systems have you used?
Sample Answer: “I have experience using Microsoft Office applications. If given the opportunity, I am confident I can quickly learn systems such as SAP.”
9. Why should AVI hire you?
Sample Answer: “I have the required call centre experience, excellent communication skills, strong customer service abilities and a commitment to delivering accurate, professional work.”
10. What does excellent customer service mean to you?
Sample Answer: “It means listening carefully, responding professionally, resolving issues efficiently and ensuring customers have a positive experience with the company.”
Frequently Asked Questions (FAQs)
1. Is this a permanent position?
Yes. This is a permanent Contact Centre Agent position.
2. Where is the job based?
The role is based at AVI’s National Call Centre in Isando, Kempton Park, Gauteng.
3. What qualification do I need?
Applicants must have Matric (Grade 12).
4. How much experience is required?
A minimum of 2 years’ inbound and outbound call centre experience is required.
5. Is FMCG experience required?
It is advantageous, but not mandatory.
6. Is SAP knowledge required?
SAP knowledge is advantageous, but not essential.
7. What type of work will I do?
You will handle customer calls, process orders, resolve enquiries, manage complaints and support order administration.
8. Is a Call Centre Certificate required?
No, but it is considered an advantage.
9. When is the closing date?
Applications close on 19 July 2026.
10. Is this suitable for someone wanting a customer service career?
Yes. This role offers valuable experience in customer service, order management and the FMCG industry.
Final Thoughts
The AVI Contact Centre Agent Vacancy 2026 is an excellent opportunity for experienced call centre professionals seeking permanent employment with one of South Africa’s leading FMCG companies. With responsibilities that include customer service, order processing and administrative support, this position offers valuable career development in a professional environment.
If you have Matric, at least two years of inbound and outbound call centre experience, and a passion for delivering excellent customer service, submit your application before the closing date of 19 July 2026.
Nonhlanhla Ndlovu is the founder and publisher of EduFeeds, a South Africa–focused platform that shares verified learnerships, internships, bursaries, and job opportunities for young people and job seekers.
With a strong focus on helping South African youth access real career opportunities, Nonhlanhla researches and verifies programmes from official company sources and public announcements before publication. EduFeeds aims to simplify the application process by providing clear guidance, requirements, and practical tips to help applicants apply with confidence.
Nonhlanhla continues to monitor updates from SETAs, companies, and training providers to ensure information on Edu Feeds remains current and useful. She focuses on publishing timely and accurate opportunity updates for the South African youth employment market.
