If you have strong communication skills, enjoy speaking to people over the phone, and have experience in sales, customer service, or administration, this could be the opportunity you have been waiting for. Emeris, part of ADvTECH, is currently inviting applications for a Call Centre Operator position at its Ruimsig Campus in Roodepoort, Gauteng.
This permanent position is ideal for candidates who are passionate about helping prospective students begin their educational journey. The successful applicant will work closely with the Student Recruitment team, handling enquiries, booking consultations, capturing student information, and assisting with the student application process.
Applications are now open and will close on 17 July 2026.
Emeris brings together the expertise and resources of several respected higher education brands, including IIE Varsity College, IIE MSA, IIE Vega School, and IIE School of Hospitality & Service Management. Through this partnership, Emeris delivers a consistent standard of excellence in teaching, learning, and student support.
The Call Centre Operator will report directly to the Head: Student Recruitment and play an important role in helping prospective students find the right academic programmes while ensuring excellent customer service throughout the recruitment process.
Minimum Requirements
To be considered for this opportunity, applicants should meet the following requirements:
Grade 12 (Matric) is essential.
A relevant tertiary qualification is recommended but not compulsory.
Minimum of 1–2 years’ experience in one or more of the following:
Sales
Administration
Marketing
Customer Service
Telemarketing
Excellent telephone communication skills.
Strong organisational and administrative abilities.
High level of accuracy when typing and capturing data.
Key Responsibilities
The successful Call Centre Operator will be responsible for a variety of recruitment and administrative duties, including:
Student Recruitment
Contact prospective students within 24 hours of receiving enquiries.
Recommend alternative programmes where entry requirements are not met.
Explain available courses in detail.
Answer questions from prospective students.
Inform applicants about application and registration deadlines.
Book appointments for Student Advisors.
Complete confirmation and appointment reminder calls.
Maintain excellent customer relationships throughout the recruitment process.
Administration
Capture student information accurately on the student database.
Update student activity on the SIMS system.
Assist Student Advisors with collecting payments and outstanding documents.
Support the Head of Student Recruitment with administrative and marketing activities.
Ensure all records remain accurate and up to date.
Skills That Will Help You Succeed
Emeris is looking for candidates who possess the following qualities:
Excellent verbal communication skills.
Professional telephone etiquette.
Customer-focused attitude.
High attention to detail.
Accurate data capturing skills.
Good organisational skills.
Time management.
Ability to multitask.
Teamwork.
Positive attitude and willingness to learn.
These skills are essential for providing excellent service to prospective students while meeting recruitment targets.
Employee Benefits
Successful candidates will enjoy several attractive benefits, including:
Competitive salary based on experience.
Performance-based incentive bonus structure.
LinkedIn Learning subscription for continuous professional development.
Staff and family discounts on educational programmes.
Birthday vouchers.
Competitive annual leave allowance.
These benefits demonstrate Emeris’ commitment to employee development and wellbeing.
Why You Should Apply
The education sector continues to create career opportunities for individuals with excellent communication and customer service skills.
Working as a Call Centre Operator offers valuable experience in:
Student recruitment.
Customer relationship management.
Sales and marketing.
Higher education administration.
Database management.
Career development within one of South Africa’s leading private education groups.
This position can also serve as a stepping stone to future careers in admissions, student recruitment, education management, customer success, or business development.
Documents You Should Prepare
Before applying, make sure you have:
Updated CV.
Certified copy of your Matric certificate.
Copies of any tertiary qualifications (if applicable).
Certified copy of your South African ID.
Contactable references.
Updated contact details.
Having these documents ready will make the application process easier.
How to Apply
Applications must be submitted online through the official Emeris recruitment portal before the closing date.
Because a large number of applications are expected, only shortlisted candidates will be contacted for interviews.
Closing Date
17 July 2026
Submit your application as early as possible to avoid missing this exciting opportunity.
Frequently Asked Questions (FAQs)
1. Who can apply for the Emeris Call Centre Operator vacancy?
Anyone who has Matric and at least one to two years’ experience in sales, administration, customer service, marketing, or telemarketing may apply.
2. Where is the job located?
The position is based at the Emeris Ruimsig Campus in Roodepoort, Gauteng.
3. Is this a permanent position?
Yes. This is a permanent employment opportunity.
4. What qualification is required?
Applicants must have a Grade 12 (Matric) certificate. A tertiary qualification is recommended but not required.
5. How much experience is needed?
A minimum of one to two years’ experience in sales, administration, customer service, marketing, or telemarketing is required.
6. What are the main duties?
The successful candidate will contact prospective students, explain courses, book appointments, answer enquiries, capture data, and assist with student recruitment administration.
7. What employee benefits are offered?
Benefits include a competitive salary, incentive bonuses, LinkedIn Learning access, educational discounts, birthday vouchers, and annual leave.
8. When is the closing date?
Applications close on 17 July 2026.
9. How do I apply?
Applications must be submitted online through the official Emeris careers portal.
10. Will everyone who applies be contacted?
No. Due to the high number of applications, only shortlisted candidates will be contacted.
Call Centre Operator Interview Questions and Sample Answers
1. Tell us about yourself.
Sample Answer: I am a customer-focused professional with experience in sales and customer service. I enjoy helping people, communicating over the phone, and building positive relationships with customers.
2. Why do you want to work for Emeris?
Sample Answer: Emeris is part of a respected education group, and I would like to help students find the right educational opportunities while developing my career in student recruitment.
3. How would you handle a prospective student who is unsure about which course to choose?
Sample Answer: I would ask questions about their interests, career goals, and qualifications, then explain the available programmes and recommend the most suitable option.
4. What would you do if a caller became upset?
Sample Answer: I would remain calm, listen carefully, show empathy, and work to resolve the issue professionally while following company procedures.
5. Why is accurate data capturing important?
Sample Answer: Accurate information helps prevent mistakes, improves communication, and ensures students receive the correct support throughout the application process.
6. How do you stay organised when handling many enquiries?
Sample Answer: I prioritise tasks, update records immediately, use reminders, and keep detailed notes to ensure no enquiry is overlooked.
7. Describe excellent customer service.
Sample Answer: Excellent customer service means listening carefully, providing accurate information, responding promptly, and treating every customer with respect and professionalism.
8. Can you work towards targets?
Sample Answer: Yes. I enjoy setting goals, monitoring my progress, and staying motivated to achieve recruitment and customer service targets.
9. Why should Emeris hire you?
Sample Answer: I have strong communication skills, relevant customer service experience, excellent organisational abilities, and I am passionate about helping prospective students.
10. What is your greatest strength?
Sample Answer: My greatest strength is communication. I enjoy speaking with people, understanding their needs, and providing clear, helpful information while maintaining a positive attitude.
Nomcebo Yaka is a South African opportunity curator and digital platform builder dedicated to helping young people access employment and skills development opportunities. Through her social media presence and website, she shares verified job openings, learnerships, and career resources, making it easier for job seekers to stay informed and apply on time.
Driven by a passion for community upliftment, she actively connects unemployed individuals with potential employers and encourages proactive job searching. Her work focuses on bridging the gap between opportunity and access, particularly for youth across South Africa.
