Peermont Global (Pty) Ltd is recruiting a Receptionist at Emperors Palace. This opportunity may suit candidates with Grade 12 who have strong interpersonal and customer-service skills and are interested in working within a hotel environment.
The position focuses on providing guests with a professional and welcoming experience, including checking guests in and out, handling enquiries and managing guest accounts.
The main purpose of the position is to provide a smooth, warm and efficient service within the hotel’s Reception and Guest Services area.
The Receptionist will be one of the employees guests interact with during their stay and will therefore play an important role in the overall customer experience.
The successful candidate will assist guests from arrival through departure while handling queries, requests, problems and complaints in accordance with the hotel’s policies and procedures.
Minimum Requirements
According to the vacancy information, applicants need:
Grade 12
Good interpersonal skills
Ability to interact professionally with hotel guests
Knowledge of Fidelio would be advantageous
Computer literacy would be advantageous
The vacancy states that Opera training will be provided.
This is particularly useful for candidates interested in developing experience with hotel reception and reservation systems.
Main Responsibilities
The successful Receptionist will be responsible for:
Checking guests in when they arrive
Checking guests out when they depart
Managing guests’ room accounts
Following daily standard procedures
Receiving and directing telephone enquiries
Responding appropriately to guest enquiries
Providing customer service
Completing administration related to the position
Contributing to an effective and harmonious working environment
Attending required training and development programmes
Customer Service Responsibilities
Customer service is a major component of this position.
The Receptionist may be required to deal with different types of guest requests, questions, complaints and problems.
Candidates should therefore be comfortable communicating with people and maintaining a professional approach when dealing with challenging situations.
Do You Need Previous Experience?
The vacancy information provided does not specify a minimum number of years of previous receptionist experience.
The stated qualification is Grade 12, while Fidelio knowledge and computer literacy are described as advantages.
Candidates should therefore avoid assuming that previous hotel reception experience is compulsory unless additional requirements are presented during the online application process.
Hotel System Training
The employer states that Opera training will be provided.
Opera is commonly associated with hotel operations, and receiving training can provide successful candidates with useful practical exposure to systems used within the hospitality environment.
Who Should Consider Applying?
This position may be suitable for candidates who have Grade 12 and are interested in reception, hospitality, customer service or hotel administration.
Strong interpersonal skills will be important because the successful candidate will interact directly with hotel guests.
Applicants with previous customer-service, receptionist, hospitality or administrative experience can include this clearly on their CV.
About Peermont Global
Peermont Global operates hospitality, gaming and entertainment properties in Southern Africa, including Emperors Palace.
Candidates joining the Reception/Guest Services environment will work in a customer-facing hospitality setting where professionalism and service delivery are important.
How to Apply
Interested applicants should apply through the official Peermont Global careers platform.
Before applying, update your CV and make sure your Grade 12 qualification, customer-service skills, computer skills and any previous hospitality or reception experience are clearly shown.
Applicants with experience using Fidelio or similar hotel systems should also include this on their CV.
Search for the position titled “Receptionist” at Emperors Palace and follow the online application instructions.
Important: The information provided does not state a closing date. Applicants interested in the opportunity should consider applying as soon as possible.
Nonhlanhla Ndlovu is the founder and publisher of EduFeeds, a South Africa–focused platform that shares verified learnerships, internships, bursaries, and job opportunities for young people and job seekers.
With a strong focus on helping South African youth access real career opportunities, Nonhlanhla researches and verifies programmes from official company sources and public announcements before publication. EduFeeds aims to simplify the application process by providing clear guidance, requirements, and practical tips to help applicants apply with confidence.
Nonhlanhla continues to monitor updates from SETAs, companies, and training providers to ensure information on Edu Feeds remains current and useful. She focuses on publishing timely and accurate opportunity updates for the South African youth employment market.
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