Clover Call Centre Learnership Programme – 18 Opportunities Available
Are you a recent Matric graduate looking to start your career in customer service? Clover is inviting applications for its Customer Service Centre (CSC) Learnership Programme, offering 18 learnership opportunities at its Customer Service Centre in Constantia Park, Roodepoort, Gauteng.
This learnership is designed for unemployed young people who want to gain practical work experience while completing an NQF qualification in a professional call centre environment. During the programme, learners will receive structured training and hands-on experience in customer service, order processing and customer relationship management.
If you completed Matric between 2021 and 2025, meet the academic requirements and have not previously participated in a learnership, this is an excellent opportunity to launch your career.
Job Overview
Details
Information
Company
Clover
Position
Learner: Customer Service Centre (CSC)
Job Type
Learnership
Number of Positions
18
Department
Customer Service Centre
Location
Roodepoort, Gauteng
Workplace
Constantia Park Customer Service Centre
Qualification Awarded
NQF Qualification
Closing Date
31 July 2026
About the Learnership
The Clover Customer Service Centre Learnership combines classroom learning with practical workplace experience. Learners will work alongside experienced customer service professionals while attending formal training that leads to a nationally recognised NQF qualification.
The programme focuses on developing customer service, communication, computer and problem-solving skills needed for careers in call centres, customer support and administration.
What You Will Learn
Successful learners will gain experience in:
Professional customer service.
Handling inbound customer calls.
Making outbound customer calls.
Processing customer orders.
Managing customer enquiries.
Resolving complaints.
Computer-based customer service systems.
Communication and teamwork.
Sales support.
Workplace professionalism.
Key Responsibilities
During the learnership you will:
Customer Service
Provide excellent customer service.
Handle inbound customer interactions.
Make outbound customer calls.
Resolve customer queries.
Escalate complaints to relevant departments.
Order Processing
Capture customer orders accurately.
Confirm customer orders.
Inform customers when accounts are on hold.
Communicate order-related issues to relevant stakeholders.
Product Promotion
Introduce customers to Clover and partner products.
Explain product features and special offers.
Promote additional products where appropriate.
Teamwork
Work closely with team members.
Participate in team meetings.
Support team goals.
Share responsibility for achieving targets.
Contribute to workplace organisation and visual management.
Minimum Requirements
Applicants must have:
Grade 12 (Matric) or an equivalent NQF Level 4 qualification.
Completed Matric between 2021 and 2025.
A minimum average of 55% for:
English
Mathematics or Mathematical Literacy.
Advanced computer literacy.
Be currently unemployed.
Never participated in a learnership programme before.
Skills and Competencies
Successful applicants should demonstrate:
Excellent communication skills.
Customer service orientation.
Strong interpersonal skills.
Computer literacy.
Numerical ability.
Honesty and integrity.
Teamwork.
Motivation and commitment.
Ability to work under pressure.
Positive attitude.
Why Join Clover?
Clover is one of South Africa’s leading food and beverage companies, offering excellent learning and career development opportunities.
Benefits of this programme include:
Nationally recognised NQF qualification.
Practical call centre experience.
Structured workplace training.
Exposure to a professional customer service environment.
Improved employment opportunities after completion.
Opportunity to build valuable workplace skills.
Documents Required
Before applying, prepare:
Updated CV.
Certified South African ID.
Certified Grade 12 certificate.
Academic transcript showing your Matric results (if available).
Copies of any additional certificates (if applicable).
How to Apply
Interested applicants should apply through Clover’s official careers portal before the closing date.
Before submitting your application:
Update your CV.
Ensure your Matric results meet the minimum requirements.
Confirm that you have never participated in another learnership.
Verify your contact details.
Closing Date:31 July 2026
Only shortlisted candidates will be contacted.
Frequently Asked Questions
1. Is this a permanent job?
No. This is a learnership programme.
2. How many positions are available?
There are 18 learnership opportunities.
3. Where will I work?
You will work at Clover’s Customer Service Centre in Constantia Park, Roodepoort.
4. What qualification will I receive?
Successful learners will obtain a recognised NQF qualification.
5. Who can apply?
Applicants who completed Matric between 2021 and 2025, are unemployed and have never participated in a learnership before.
6. Is previous work experience required?
No. Previous work experience is not required.
7. What marks do I need?
You need at least 55% for English and Mathematics or Mathematical Literacy.
8. Do I need computer skills?
Yes. Advanced computer literacy is required.
9. Will I receive workplace training?
Yes. The programme combines classroom learning with practical workplace experience.
10. When is the closing date?
Applications close on 31 July 2026.
10 Interview Questions and Sample Answers
1. Tell us about yourself.
Sample Answer:
“I recently completed Matric and am eager to begin my career. I enjoy helping people, learning new skills and working with computers.”
2. Why do you want to join Clover?
Sample Answer:
“Clover is a respected South African company that offers excellent learning opportunities. I believe this programme will help me build valuable customer service skills.”
3. Why do you want to work in a call centre?
Sample Answer:
“I enjoy communicating with people and solving problems. I believe a call centre environment will help me grow professionally.”
4. How would you handle an angry customer?
Sample Answer:
“I would remain calm, listen carefully, show empathy and work towards finding a solution while following company procedures.”
5. Why is teamwork important?
Sample Answer:
“Working together helps us solve customer problems faster and achieve team goals.”
6. What computer programs have you used?
Sample Answer:
“I am comfortable using Microsoft Word, Excel, Outlook and the internet for everyday tasks.”
7. How do you stay organised?
Sample Answer:
“I keep track of my tasks, manage my time carefully and ensure my work is completed accurately.”
8. Why should Clover choose you?
Sample Answer:
“I am eager to learn, hardworking, reliable and committed to providing excellent customer service.”
9. What does good customer service mean to you?
Sample Answer:
“It means listening to customers, treating them respectfully and resolving their concerns quickly and professionally.”
10. Where do you see yourself in five years?
Sample Answer:
“I hope to have completed the learnership, gained valuable experience and built a successful career in customer service.”
Nonhlanhla Ndlovu is the founder and publisher of EduFeeds, a South Africa–focused platform that shares verified learnerships, internships, bursaries, and job opportunities for young people and job seekers.
With a strong focus on helping South African youth access real career opportunities, Nonhlanhla researches and verifies programmes from official company sources and public announcements before publication. EduFeeds aims to simplify the application process by providing clear guidance, requirements, and practical tips to help applicants apply with confidence.
Nonhlanhla continues to monitor updates from SETAs, companies, and training providers to ensure information on Edu Feeds remains current and useful. She focuses on publishing timely and accurate opportunity updates for the South African youth employment market.
