Poetry, part of the Cape Union Mart Group, is inviting applications for a Permanent Part-Time Sales Assistant position at Cresta Shopping Centre in Randburg, Gauteng. This is an excellent opportunity for individuals who are passionate about fashion, customer service and retail.
If you have Matric (or an equivalent qualification) and at least six months of retail experience, this role could be the perfect opportunity to grow your career with one of South Africa’s leading retail brands.
Poetry is a premium lifestyle and fashion brand within the Cape Union Mart Group. The brand is known for its stylish clothing, homeware and accessories, offering customers a unique shopping experience built around quality products and exceptional customer service.
Why You Should Apply
Working at Poetry provides an opportunity to:
Gain experience with a leading South African retail brand.
Build customer service and retail sales skills.
Work in a professional retail environment.
Develop visual merchandising knowledge.
Grow your career within the Cape Union Mart Group.
Main Responsibilities
The successful candidate will be responsible for:
Delivering outstanding customer service.
Assisting customers with product selection.
Achieving individual sales targets.
Promoting products and increasing sales opportunities.
Preventing stock losses by following store procedures.
Maintaining excellent housekeeping standards.
Ensuring visual merchandising standards are maintained.
Creating an inspiring shopping experience for customers.
Minimum Requirements
Applicants must have:
Grade 12 (Matric) or an equivalent qualification.
At least 6 months of retail experience.
A clear criminal record.
Basic Microsoft computer skills.
Good communication skills.
Knowledge of current fashion or clothing trends.
Skills and Competencies
The ideal candidate should demonstrate:
Excellent customer service.
Sales ability.
Honesty and integrity.
Communication skills.
Relationship-building skills.
Adaptability.
Taking ownership of responsibilities.
Teamwork.
Attention to detail.
Positive attitude.
Documents to Prepare
Before applying, prepare:
Updated CV.
Certified copy of your Matric certificate.
South African ID.
Contactable references.
Any retail or customer service certificates.
Tips for a Successful Application
To improve your chances:
Highlight your retail experience.
Mention your customer service achievements.
Include any experience meeting sales targets.
Demonstrate your passion for fashion and retail.
Submit your application before the closing date.
How to Apply
Interested candidates should complete the online application through the Cape Union Mart careers portal before 8 July 2026.
Frequently Asked Questions (FAQs)
1. When is the closing date?
Applications close on 8 July 2026.
2. Is this a permanent position?
Yes. It is a permanent part-time position.
3. Where is the job located?
Cresta Shopping Centre, Randburg, Gauteng.
4. What qualification is required?
Matric (Grade 12) or an equivalent qualification.
5. How much experience is required?
A minimum of 6 months of retail experience.
6. Is a criminal record check required?
Yes. Applicants must have a clear criminal record.
7. What skills are important?
Customer service, communication, honesty, teamwork and sales skills.
8. Do I need computer skills?
Yes. Basic Microsoft computer proficiency is required.
9. Is knowledge of fashion important?
Yes. Knowledge of clothing trends is one of the requirements.
10. Who is the employer?
The position is offered by Cape Union Mart International for its Poetry brand.
Sales Assistant Interview Questions and Answers
1. Tell us about yourself.
Answer: I am a friendly, reliable and customer-focused person who enjoys helping people and creating positive shopping experiences.
2. Why do you want to work at Poetry?
Answer: Poetry is a respected fashion brand known for quality products and excellent customer service. I would like to grow my retail career with the company.
3. How would you approach a customer entering the store?
Answer: I would greet the customer warmly, ask if they need assistance and make myself available while allowing them to browse comfortably.
4. How do you achieve sales targets?
Answer: I listen to customers’ needs, recommend suitable products and provide excellent service to encourage purchases.
5. What would you do if a customer complained?
Answer: I would listen carefully, remain calm, apologise where appropriate and work towards a solution according to company procedures.
6. Why is visual merchandising important?
Answer: Attractive displays encourage customers to browse, improve the shopping experience and increase sales.
7. How do you work in a team?
Answer: I communicate openly, assist colleagues when needed and work together to achieve store goals.
8. Why should we hire you?
Answer: I have retail experience, enjoy working with customers, communicate well and am committed to delivering excellent service.
9. How do you stay motivated during busy trading periods?
Answer: I stay organised, remain positive and focus on helping every customer while supporting my team.
10. What does excellent customer service mean to you?
Answer: It means making every customer feel welcome, understanding their needs, providing helpful advice and ensuring they leave the store satisfied.
Nonhlanhla Ndlovu is the founder and publisher of EduFeeds, a South Africa–focused platform that shares verified learnerships, internships, bursaries, and job opportunities for young people and job seekers.
With a strong focus on helping South African youth access real career opportunities, Nonhlanhla researches and verifies programmes from official company sources and public announcements before publication. EduFeeds aims to simplify the application process by providing clear guidance, requirements, and practical tips to help applicants apply with confidence.
Nonhlanhla continues to monitor updates from SETAs, companies, and training providers to ensure information on Edu Feeds remains current and useful. She focuses on publishing timely and accurate opportunity updates for the South African youth employment market.
