Forvis Mazars is inviting unemployed South African youth to apply for its Certificate in Customer Service Learnership Programme in Century City, Cape Town.
The programme combines an accredited, nationally recognised qualification with structured workplace experience. It is aimed at helping young people develop practical customer service, communication, digital and workplace skills.
Certificate in Customer Service – Learnership Opportunity
Company
Forvis Mazars
Department
Forvis Mazars Institute of Development
Reference Number
MAZ260508-1
Programme Type
Learnership Contract
Location
Century City, Cape Town
Province
Western Cape
Workplace
On-site
Closing Date
21 August 2026
About the Customer Service Learnership
The Forvis Mazars Institute of Development is offering the programme to unemployed young people interested in developing skills for a professional customer-service environment.
Successful learners will receive a combination of theoretical training and practical workplace exposure.
The programme focuses particularly on customer service excellence and working effectively in a technology-enabled workplace.
Learners will develop skills that can improve their future employability in areas such as customer service, administration and other customer-facing environments.
Minimum Requirements
This opportunity is suitable for applicants who meet the following requirements:
Completed Matric (Grade 12)
Currently unemployed
Have basic computer literacy
Interested in customer service and technology-enabled working environments
Able to commit to the full duration of the learnership
No tertiary qualification is listed as a minimum requirement in the information provided.
What You Will Learn and Do
Learners will be expected to participate fully in both the academic and workplace components of the programme.
Responsibilities include attending training sessions, completing assessments and participating in workplace learning activities.
During the programme, learners will also gain practical exposure to providing professional and courteous customer service.
Other responsibilities include communicating with customers and colleagues, using computer systems and digital tools, capturing customer or service information accurately and responding to queries in a timely and solutions-focused manner.
Learners must also follow organisational policies and service standards while demonstrating professionalism, reliability and punctuality.
Skills You Can Develop
The programme provides an opportunity to strengthen important workplace skills, including customer service, communication, computer literacy, teamwork, information capturing, problem-solving, professionalism and working with digital systems.
These are transferable skills that can be useful across several industries.
Who Should Apply?
This learnership may be suitable for an unemployed Matric graduate who wants to gain a recognised qualification while obtaining practical workplace experience.
Candidates should be comfortable communicating with people, working with computers, learning new systems and working as part of a professional team.
Applicants must also be prepared to attend the programme on-site in Century City, Cape Town.
Employment Equity
Forvis Mazars states that it is committed to employment equity. In line with its affirmative action plan, preference will be given to suitably qualified and experienced equity candidates.
How to Apply
Applications must be submitted before the closing date of 21 August 2026.
When applying, make sure that your CV contains your latest contact information, education details and any relevant customer service, computer or workplace experience you may have.
Reference Number: MAZ260508-1
APPLY HERE
Use the official Forvis Mazars recruitment platform to search for “Certificate in Customer Service – Learnership Opportunity” using reference number MAZ260508-1:
Nonhlanhla Ndlovu is the founder and publisher of EduFeeds, a South Africa–focused platform that shares verified learnerships, internships, bursaries, and job opportunities for young people and job seekers.
With a strong focus on helping South African youth access real career opportunities, Nonhlanhla researches and verifies programmes from official company sources and public announcements before publication. EduFeeds aims to simplify the application process by providing clear guidance, requirements, and practical tips to help applicants apply with confidence.
Nonhlanhla continues to monitor updates from SETAs, companies, and training providers to ensure information on Edu Feeds remains current and useful. She focuses on publishing timely and accurate opportunity updates for the South African youth employment market.
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