Pepkor Lifestyle is currently recruiting a Customer Account Consultant – Contact Centre (Call Centre Agent) for its finance division in Sandton, Gauteng. This permanent opportunity is ideal for recent graduates who hold a Diploma or Degree and are looking to gain valuable industry experience while building a long-term career within one of South Africa’s leading retail groups.
The role offers hands-on exposure to customer account management, collections, customer service, and financial services operations. Successful candidates will have the opportunity to develop professional skills while working in a fast-paced and customer-focused contact centre environment.
Pepkor Lifestyle forms part of the broader Pepkor Group, one of South Africa’s largest retail organisations. The company operates several well-known retail brands and provides customers with access to retail products, financial services, credit solutions, and value-added services.
With thousands of employees nationwide, Pepkor continues to provide career opportunities for ambitious South Africans seeking growth within the retail and financial services sectors.
Working at Pepkor Lifestyle provides exposure to professional business operations, customer relationship management, and financial administration.
Vacancy Overview
Position
Customer Account Consultant – Contact Centre
Company
Pepkor Lifestyle
Division
Pepkor Lifestyle Finance
Location
Sandton, Gauteng
Employment Type
Permanent
Industry
Retail and Financial Services
Functional Area
Finance and Customer Account Management
Experience Level
Entry Level
About the Role
The Customer Account Consultant position focuses on customer account management and collections within a call centre environment. The successful candidate will engage with customers professionally to secure payment commitments while maintaining a customer-centric approach.
This role is particularly suitable for graduates who want to gain practical workplace experience while developing communication, negotiation, customer service, and financial administration skills.
Employees will work closely with customers to resolve account-related matters while ensuring compliance with company policies and relevant legislation.
Purpose of the Position
The primary purpose of the role is to:
Manage customer accounts
Collect outstanding arrears and instalments
Secure Promise-to-Pay arrangements
Deliver excellent customer service
Meet collections targets
Maintain customer relationships
Support business objectives
The role requires a balance between achieving business targets and providing exceptional customer service.
Key Responsibilities
Customer Account Management
Manage customer accounts professionally
Review account information
Monitor outstanding balances
Assist customers with account-related queries
Maintain accurate records
Collections Activities
Contact customers regarding outstanding payments
Collect arrears and instalments
Negotiate payment arrangements
Secure Promise-to-Pay commitments
Follow up on payment agreements
Customer Engagement
Build positive customer relationships
Gather relevant information
Address customer concerns
Provide accurate account information
Deliver professional customer interactions
Customer Service
Maintain a customer-centric approach
Resolve customer issues
Provide support and guidance
Deliver excellent service standards
Protect the company’s reputation
Compliance Management
Follow company policies and procedures
Adhere to collections guidelines
Maintain legal compliance
Ensure ethical customer interactions
Follow financial regulations
Team Collaboration
Work effectively within a team
Share knowledge and information
Support team objectives
Contribute to a positive workplace culture
Minimum Requirements
Applicants must possess:
Essential Qualification
✅ Matric Certificate
✅ Diploma or Degree
Preferred Fields of Study
Customer Service
Business Communication
Business Management
Marketing
Finance
Public Relations
Related Qualifications
Experience
Some previous work experience will be advantageous but graduates are encouraged to apply.
Knowledge Requirements
Successful candidates should possess knowledge of:
Business Knowledge
Customer service principles
Collections processes
Account management practices
Legislative Knowledge
Understanding of:
Consumer Protection Act (CPA)
National Credit Act (NCA)
National Credit Regulator (NCR) requirements
Technical Knowledge
Microsoft Office Suite
Computer literacy
Business applications
Customer management systems
Skills and Competencies
The ideal candidate should possess:
Communication Skills
Strong verbal communication
Professional telephone etiquette
Effective written communication
Active listening abilities
Negotiation Skills
Persuasion techniques
Conflict resolution
Relationship management
Customer engagement
Customer Service Skills
Customer-focused approach
Empathy
Professionalism
Problem-solving abilities
Analytical Skills
Numerical reasoning
Attention to detail
Information analysis
Decision making
Personal Attributes
Integrity
Resilience
Self-motivation
Positive attitude
Energy and drive
Workplace Skills
Time management
Teamwork
Adaptability
Ability to work under pressure
Why This Opportunity Is Ideal for Graduates
Many graduates struggle to gain practical work experience after completing their studies. This opportunity allows graduates to enter a professional environment while building valuable workplace skills.
Participants will gain experience in:
Customer relationship management
Collections processes
Financial services operations
Contact centre environments
Professional communication
Business systems
These skills are highly transferable and can support future career growth.
Career Growth Opportunities
Experience gained in this role can lead to opportunities such as:
Senior Customer Account Consultant
Collections Specialist
Team Leader
Customer Service Supervisor
Credit Controller
Operations Coordinator
Contact Centre Manager
Financial Services Consultant
Pepkor’s large national footprint also provides opportunities for internal growth and development.
Benefits of Working for Pepkor Lifestyle
Industry Exposure
Gain experience within South Africa’s retail and financial services sectors.
Professional Development
Develop customer service, negotiation, and account management skills.
Graduate Career Development
Build a strong foundation for future career growth.
Stable Employment
Permanent employment within a recognised organisation.
Workplace Experience
Gain practical industry exposure in a professional environment.
How to Apply
Interested candidates should submit their applications through the official Pepkor Lifestyle careers platform.
Documents Commonly Required
Updated CV
Certified ID Copy
Matric Certificate
Diploma or Degree Certificates
Academic Transcripts
Contactable References
Applicants should ensure all information is accurate and up to date.
10 Customer Account Consultant Interview Questions and Answers
1. Tell us about yourself.
Answer: I am a motivated graduate who is passionate about customer service and eager to build a successful professional career.
2. Why do you want to work for Pepkor Lifestyle?
Answer: Pepkor is a respected organisation that provides excellent opportunities for learning and career development.
3. How would you handle a customer who refuses to pay?
Answer: I would remain professional, listen carefully, understand their situation, and work towards a mutually beneficial solution.
4. Why is customer service important in collections?
Answer: Good customer service helps maintain relationships while improving payment outcomes.
5. What are your strengths?
Answer: Communication, professionalism, attention to detail, resilience, and problem-solving.
6. Can you work under pressure?
Answer: Yes, I remain organised and focused when working towards targets and deadlines.
7. How would you manage difficult customers?
Answer: I would remain calm, respectful, and solution-focused.
8. What Microsoft Office applications can you use?
Answer: Word, Excel, Outlook, and PowerPoint.
9. Why should we hire you?
Answer: I have the required qualification, strong communication skills, and a desire to learn and succeed.
10. What are your career goals?
Answer: To build a successful career within customer account management and financial services.
Frequently Asked Questions
Is Matric required?
Yes. Applicants must have a Matric certificate.
Is a Diploma or Degree required?
Yes. A Diploma or Degree is a minimum requirement.
Is this suitable for graduates?
Yes. The role is specifically suitable for graduates seeking industry experience.
Is the position permanent?
Yes. This is a permanent employment opportunity.
Where is the role located?
The position is based in Sandton, Gauteng.
Final Thoughts
The Pepkor Lifestyle Customer Account Consultant Vacancy 2026 presents an excellent opportunity for graduates seeking professional experience within customer service, collections, and financial services. With permanent employment, valuable workplace exposure, and opportunities for long-term career growth, this role offers a strong foundation for ambitious young professionals.
Candidates who are customer-focused, resilient, and eager to build a successful career are encouraged to apply and take advantage of this exciting opportunity.
Nonhlanhla Ndlovu is the founder and publisher of EduFeeds, a South Africa–focused platform that shares verified learnerships, internships, bursaries, and job opportunities for young people and job seekers.
With a strong focus on helping South African youth access real career opportunities, Nonhlanhla researches and verifies programmes from official company sources and public announcements before publication. EduFeeds aims to simplify the application process by providing clear guidance, requirements, and practical tips to help applicants apply with confidence.
Nonhlanhla continues to monitor updates from SETAs, companies, and training providers to ensure information on Edu Feeds remains current and useful. She focuses on publishing timely and accurate opportunity updates for the South African youth employment market.
