CJP Chemicals (Pty) Ltd is recruiting a Customer Service Representative (CSR) for its Personal Care Cluster in Isando, Gauteng. The position is a permanent Customer Service Representative job within the Johannesburg Internal Sales department.

The vacancy is aimed at an experienced customer service professional who can manage customer orders, monitor stock, communicate with sales teams, handle queries and complaints, and work with systems such as SAP and Produmex.

If you have Matric or an equivalent qualification, at least three years of customer service experience, and prior experience in the Personal Care industry, this opportunity may be worth considering.

Customer Service Representative Job Details

Job Detail	Information
Company	CJP Chemicals (Pty) Ltd
Position	Customer Service Representative
Job Reference	CJPPPC
Department	Jhb Internal Sales
Industry	Sales
Location	Isando, Gauteng
Job Type	Permanent
Positions Available	1
Salary	Market Related
Cluster	Personal Care
Posted	21 August 2026

About the Customer Service Representative Position

The Customer Service Representative will serve as an important link between CJP Chemicals, its customers and the sales team.

The role involves more than simply answering customer questions. The successful candidate will be expected to manage orders, check stock availability, communicate pricing and order status, maintain backorders and open orders, and help ensure that customers receive their products according to their delivery or collection expectations.

Because the position is within the Personal Care Cluster, previous experience in the Personal Care industry is specifically required.

The role also requires an understanding of safety standards and regulations, as well as the ability to work accurately with business systems.

Customer Service Representative Responsibilities

According to the vacancy information, the successful candidate will be responsible for several key customer service and internal sales activities.

1. Maintain Strong Relationships With Sales Personnel

The CSR will work closely with sales personnel to ensure that customer requirements are understood and handled efficiently.

Good communication between customer service and sales is important because it helps prevent delays, incorrect orders and misunderstandings regarding pricing or stock.

2. Monitor Stock Levels

The successful candidate will monitor stock levels to help ensure that customer requirements can be fulfilled.

This means the CSR needs to understand stock availability and communicate with relevant teams when products are unavailable or when additional stock may be required.

3. Assist With Quotes and Pricing

The position includes assisting with the preparation of quotations and monthly pricing.

Candidates therefore need to be comfortable working with commercial information and communicating pricing accurately to customers.

4. Communicate With Customers

The CSR will communicate with customers about matters such as:

• Order status
• Stock availability
• Pricing
• Deliveries
• Collections
• Customer queries
• Account-related matters

Strong written and verbal communication skills are therefore important for this position.

5. Resolve Customer Complaints

Customer complaints, issues and queries must be investigated and resolved to a satisfactory conclusion.

The successful candidate should therefore be able to remain professional when dealing with difficult situations and work towards practical solutions.

6. Process Customer Orders

The role requires the successful candidate to receive and process orders using SAP and Produmex.

Orders need to be processed accurately to help ensure that delivery and collection expectations are met.

7. Maintain Backorders and Open Orders

The CSR will also be responsible for the daily maintenance of backorders, open orders and forward orders on SAP.

This requires attention to detail, good organisation and the ability to follow up on outstanding customer requirements.

Skills and Knowledge Required

CJP Chemicals is looking for a candidate with a strong customer service focus combined with a commercial mindset.

The vacancy highlights the following skills and knowledge:

• Customer service orientation
• Commercial awareness
• Strong verbal communication
• Strong written communication
• Planning and execution skills
• SAP proficiency
• Understanding of safety standards and regulations
• Ability to work with customers and sales personnel
• Ability to manage orders accurately
• Problem-solving skills

Customer Service Representative Requirements

Applicants should meet the following requirements:

Matric or Equivalent

A Matric certificate or equivalent qualification is required for the position.

Customer Service Experience

Candidates need at least three years of customer service experience.

This is an experienced-level customer service opportunity rather than an entry-level position.

Personal Care Industry Experience

Prior experience in the Personal Care industry is essential.

This is an important requirement for applicants to consider before applying.

Safety Standards and Regulations

Applicants should have knowledge of relevant safety standards and regulations applicable to their work environment.

SAP Experience

The vacancy specifically identifies SAP proficiency as a required skill. Experience working with SAP orders, backorders or related processes would therefore be valuable.

Who Is This Job Suitable For?

This position could be suitable for an experienced customer service professional who enjoys working in a fast-paced internal sales environment.

A strong candidate would likely be someone who can:

• Communicate confidently with customers.
• Work closely with sales teams.
• Track multiple customer orders.
• Monitor stock availability.
• Work accurately with pricing.
• Resolve customer complaints professionally.
• Use SAP confidently.
• Follow up on outstanding orders.
• Understand the importance of safety and compliance.
• Work with deadlines and customer delivery expectations.

Candidates who do not have Personal Care industry experience should carefully consider the requirement because the vacancy states that this experience is essential.

Customer Service Representative Interview Questions and Answers

Applicants who meet the requirements may want to prepare for questions relating to customer service, order management, SAP, stock, complaints and the Personal Care industry.

Below are examples of questions you could encounter in an interview.

1. Tell us about yourself.

Sample answer:

“I have several years of customer service experience, where I have developed strong communication, problem-solving and organisational skills. I am comfortable dealing with customers, processing orders, following up on outstanding requirements and working closely with internal sales teams. I also understand the importance of accuracy when dealing with stock, pricing and customer orders. I am interested in this position because it combines customer service with a commercial and internal sales environment.”

2. Why do you want to work as a Customer Service Representative at CJP Chemicals?

Sample answer:

“I am interested in the position because it matches my experience in customer service and my ability to work in a commercial environment. I enjoy helping customers, resolving problems and making sure orders are handled accurately. I am also interested in the opportunity to work within the Personal Care Cluster and contribute to maintaining strong customer and sales relationships.”

3. What would you do if a customer complained about a delayed order?

Sample answer:

“First, I would listen carefully to the customer and establish exactly what the problem is. I would check the order status, stock availability and any relevant delivery information. I would then communicate the facts clearly to the customer and work with the appropriate internal teams to find the best possible solution. I would also follow up until the issue is resolved rather than simply passing the problem to someone else.”

4. How would you handle an angry customer?

Sample answer:

“I would remain calm and professional and allow the customer to explain the problem without interrupting unnecessarily. I would acknowledge the concern, establish the facts and explain what I can do to resolve the issue. I believe customers want to know that their problem is being taken seriously, so I would keep the customer informed throughout the resolution process.”

5. How do you ensure that customer orders are processed accurately?

Sample answer:

“I verify the important information before processing an order, including the customer details, product, quantity, pricing and delivery or collection requirements. I also make sure that the information entered into the system is correct. Before finalising an order, I check for discrepancies that could result in delays or incorrect deliveries.”

6. What experience do you have with SAP?

Sample answer:

“I have experience using SAP for customer and order-related activities. I understand the importance of keeping order information accurate and up to date. I am also comfortable checking order information and following up on outstanding orders. Where a process is unfamiliar, I am willing to learn the company’s specific SAP procedures quickly.”

Tip: Only claim SAP experience that you genuinely have. If you have limited SAP experience, explain what you have used and emphasise your ability to learn.

7. How would you manage several customer orders at the same time?

Sample answer:

“I would prioritise orders according to urgency, customer requirements and delivery or collection deadlines. I would keep accurate records, monitor outstanding orders and follow up on anything that could cause a delay. Good planning is important because it prevents urgent matters from being overlooked.”

8. What would you do if the required stock was unavailable?

Sample answer:

“I would first confirm the actual stock position and check whether there is an expected replenishment date. I would then communicate the situation to the relevant sales personnel and customer and provide the most accurate information available. If there are alternative solutions, I would discuss those with the relevant team before making any commitment to the customer.”

9. What does good customer service mean to you?

Sample answer:

“Good customer service means understanding the customer’s requirement, communicating clearly, responding within a reasonable time and taking ownership of the issue until it is resolved. It also means being honest with the customer rather than making promises that cannot be delivered.”

10. How do you deal with pressure?

Sample answer:

“I stay organised and focus on priorities. When there are several urgent requests, I identify which matters have the biggest impact on customers or deadlines and deal with them systematically. I also communicate with colleagues when assistance or additional information is required rather than allowing a problem to become a bigger issue.”

11. Why is attention to detail important in customer service?

Sample answer:

“Small errors in quantities, pricing, customer information or delivery details can result in incorrect orders, delays and unhappy customers. Attention to detail helps prevent these problems and ensures that customers receive the correct products and information.”

12. What would you do if you noticed an error on an order?

Sample answer:

“I would investigate the error immediately and determine whether the order has already been processed or released. I would notify the relevant people and take the necessary corrective action as quickly as possible. I would also make sure the customer is given accurate information if the error affects the delivery or order.”

Questions You Can Ask at the Interview

At the end of the interview, the interviewer may ask whether you have any questions.

Good questions could include:

1. “What would success look like in this position during the first three months?”
2. “What are the biggest customer service challenges currently facing the team?”
3. “Which SAP and Produmex processes would I use most frequently?”
4. “How does the Customer Service team work with the sales team?”
5. “What training is provided to new employees?”
6. “How is customer service performance measured in this position?”

These questions can demonstrate that you are interested in understanding the actual responsibilities of the role.

Frequently Asked Questions

Is the CJP Chemicals Customer Service Representative job permanent?

Yes. The vacancy is listed as a permanent position.

Where is the Customer Service Representative position located?

The position is based in Isando, Gauteng, within the Johannesburg Internal Sales department.

What is the job reference number?

The job reference number is CJPPPC.

How many positions are available?

There is one position available.

What qualification is required?

Applicants need Matric or an equivalent qualification.

How much customer service experience is required?

The vacancy requires three years of customer service experience.

Is Personal Care industry experience required?

Yes. The vacancy states that prior experience in the Personal Care industry is essential.

Is SAP experience required?

Yes. Proficiency in SAP is listed among the required knowledge and skills.

What salary does CJP Chemicals offer?

The salary is listed as market related. The specific salary amount is not provided in the vacancy information.

What does a Customer Service Representative do at CJP Chemicals?

The role involves managing customer queries, processing orders, monitoring stock, assisting with quotations and pricing, communicating order information, resolving complaints and maintaining backorders, open orders and forward orders on SAP.

Is this an entry-level customer service job?

No. The vacancy requires three years of customer service experience and previous experience in the Personal Care industry, making it more suitable for an experienced candidate.

Final Takeaway

The CJP Chemicals Customer Service Representative vacancy in Isando is an opportunity for an experienced customer service professional with a background in the Personal Care industry.

The successful candidate will need to combine customer service skills with commercial awareness, strong communication, planning ability and technical knowledge of systems such as SAP and Produmex.

Applicants should pay particular attention to the three major requirements: Matric or equivalent, three years of customer service experience, and prior Personal Care industry experience.

If you meet these requirements, prepare examples that demonstrate how you have handled customers, processed orders, resolved complaints, managed stock-related queries and worked with internal sales teams. Also be prepared to discuss your SAP experience and your understanding of safety standards and regulations.

Important: The vacancy information provided does not include an application deadline or application link. Applicants should use the official recruitment/application channel associated with CJP Chemicals and verify the vacancy details before submitting personal information.

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