Huntswood South Africa is currently recruiting Customer Service Agents for its growing US Healthcare division in Durban, KwaZulu-Natal. This permanent opportunity is ideal for experienced call centre professionals who are passionate about customer service, healthcare support, and helping people resolve important healthcare-related queries.
The successful candidates will join an international customer service team supporting customers, healthcare providers, and brokers within the United States healthcare sector. If you have previous call centre experience, excellent communication skills, and the ability to work flexible US shifts, this could be an excellent opportunity to advance your career.
Huntswood is a leading international customer experience and business process outsourcing company. The company specialises in customer service, operations support, complaint management, and regulated business services across various industries.
Known for its employee-focused culture, Huntswood invests heavily in staff development, training, career progression, and employee wellbeing. The company has built a reputation for creating rewarding career opportunities while delivering exceptional service to clients around the world.
Employees at Huntswood benefit from a supportive work environment, ongoing development opportunities, and performance-based rewards.
Vacancy Overview
Position
Customer Service Agent
Company
Huntswood
Location
Durban, KwaZulu-Natal
Employment Type
Permanent
Industry
Healthcare Customer Service
Closing Date
08 July 2026
Experience Level
Entry Level to Experienced
Working Hours
US Shifts (Flexible Hours Required)
About the Customer Service Agent Role
The Customer Service Agent will be responsible for supporting customers, healthcare providers, and brokers through inbound calls and email communication. The role focuses on delivering outstanding customer service while providing accurate information regarding healthcare-related matters.
Successful candidates will interact with customers daily and assist them with healthcare enquiries, claims-related questions, billing support, and general information requests.
This position requires professionalism, patience, empathy, and excellent communication skills.
Key Responsibilities
Customer Service Support
Handle inbound customer calls
Respond to customer emails
Provide professional customer support
Resolve customer enquiries efficiently
Deliver exceptional customer experiences
Healthcare Assistance
Provide healthcare-related information
Assist healthcare providers
Support insurance-related enquiries
Guide customers through healthcare processes
Explain healthcare services where applicable
Broker Support
Assist insurance brokers
Provide accurate information
Resolve service-related issues
Maintain professional communication
Performance Management
Meet personal performance targets
Achieve team objectives
Maintain service quality standards
Deliver accurate customer interactions
Project and Case Management
Manage assigned tasks
Complete customer cases
Follow up on outstanding issues
Maintain accurate documentation
System Usage
Use CRM systems effectively
Update customer records
Document customer interactions
Maintain accurate information
Minimum Requirements
Applicants must possess:
Essential Requirements
✅ Minimum 2 Years Recent Call Centre Experience
✅ USA Campaign Experience
✅ Strong Customer Service Skills
Advantageous Experience
US Healthcare Experience
Health Insurance Knowledge
Claims Processing Knowledge
Billing Support Experience
Medical Customer Service Experience
Technical Requirements
Basic CRM System Knowledge
Computer Literacy
Email Communication Skills
Data Capture Skills
Skills and Competencies
The ideal candidate should demonstrate:
Customer Service Skills
Excellent customer care
Professional communication
Active listening
Problem-solving abilities
Personal Attributes
Integrity
Patience
Empathy
Maturity
Professionalism
Reliability
Communication Skills
Strong verbal communication
Clear written communication
Professional telephone etiquette
Customer engagement skills
Workplace Skills
Multitasking
Time management
Attention to detail
Adaptability
Ability to work under pressure
Healthcare Knowledge
Knowledge of the following will be advantageous:
US healthcare systems
Health insurance plans
Claims administration
Healthcare billing processes
Why Work in Healthcare Customer Service?
Healthcare customer service is one of the fastest-growing sectors within the global business process outsourcing industry.
Professionals working in healthcare support gain valuable experience in:
Customer service
Healthcare administration
Insurance support
Claims management
Problem resolution
International business operations
The experience gained can lead to future opportunities within healthcare administration, team leadership, operations management, and specialised healthcare support roles.
Benefits of Working for Huntswood
Huntswood offers several employee benefits designed to reward performance and support career growth.
Performance-Based Incentives
Employees have opportunities to earn rewards based on performance.
Tenure Recognition Bonuses
Long-serving employees receive recognition and rewards.
Continuous Service Rewards
Additional benefits are provided to committed team members.
Attendance-Based Incentives
Reliable attendance is recognised and rewarded.
Monday Breakfast Programme
Employees enjoy breakfast every Monday.
Dignity Packs
Additional employee wellbeing support.
Career Development
Access to growth and development programmes.
Positive Workplace Culture
Work within a collaborative and people-focused environment.
Huntswood Core Values
Deliver WOW
Employees are encouraged to create exceptional customer experiences and take ownership of delivering results.
Servant Leadership
Huntswood believes in empowering employees and putting people first.
Do the Right Thing
Integrity, empathy, and respect are central to daily operations.
Winning Mindset
Employees are encouraged to bring passion, energy, and commitment to work every day.
Strive for Greater
Continuous improvement and innovation are highly valued.
Why This Opportunity Stands Out
Unlike many traditional call centre roles, this opportunity allows employees to support customers within the US healthcare industry. This provides exposure to international healthcare systems and specialised customer service processes.
Employees also gain valuable experience working with healthcare providers, insurance plans, claims, and billing systems, which can significantly strengthen their professional profiles.
How to Apply
Interested candidates who meet the minimum requirements should submit their applications through the official Huntswood careers platform before the closing date.
Documents Commonly Required
Updated CV
Certified ID Copy
Matric Certificate
Supporting Qualifications
Contactable References
Closing Date
08 July 2026
10 Customer Service Agent Interview Questions and Answers
1. Tell us about yourself.
Answer: I am an experienced customer service professional with call centre experience and a passion for helping customers.
2. Why do you want to work for Huntswood?
Answer: Huntswood has a strong reputation for employee development and delivering excellent customer service.
3. How would you handle an angry customer?
Answer: I would remain calm, listen actively, empathise with the customer, and work towards a solution.
4. What is excellent customer service?
Answer: Excellent customer service means resolving customer needs professionally, efficiently, and respectfully.
5. How do you manage multiple tasks?
Answer: I prioritise responsibilities, remain organised, and focus on delivering accurate outcomes.
6. Why is empathy important?
Answer: Empathy helps customers feel understood and improves the overall customer experience.
7. What CRM systems have you used?
Answer: I have experience using customer relationship management systems to manage customer interactions and records.
8. Can you work flexible US shifts?
Answer: Yes, I am willing and able to work flexible schedules aligned with US business hours.
9. What are your strengths?
Answer: Communication, patience, problem-solving, customer service, and adaptability.
10. Why should Huntswood hire you?
Answer: I have the required call centre experience, strong communication skills, and a commitment to delivering exceptional customer service.
Frequently Asked Questions
Is previous call centre experience required?
Yes. Applicants must have at least two years of recent call centre experience.
Is USA campaign experience required?
Yes. USA campaign experience is considered essential.
Is healthcare experience required?
No, but healthcare and insurance experience will be advantageous.
Where is the position located?
The role is based in Durban, KwaZulu-Natal.
Is this a permanent position?
Yes. This is a permanent employment opportunity.
Final Thoughts
The Huntswood Customer Service Agent Vacancy 2026 offers an excellent opportunity for experienced call centre professionals seeking career growth within the international healthcare customer service sector. With attractive employee benefits, career development opportunities, and exposure to the US healthcare industry, this role provides a strong platform for long-term professional success.
Candidates who have USA campaign experience, excellent communication skills, and a passion for customer service are encouraged to apply before the closing date of 08 July 2026.
Nonhlanhla Ndlovu is the founder and publisher of EduFeeds, a South Africa–focused platform that shares verified learnerships, internships, bursaries, and job opportunities for young people and job seekers.
With a strong focus on helping South African youth access real career opportunities, Nonhlanhla researches and verifies programmes from official company sources and public announcements before publication. EduFeeds aims to simplify the application process by providing clear guidance, requirements, and practical tips to help applicants apply with confidence.
Nonhlanhla continues to monitor updates from SETAs, companies, and training providers to ensure information on Edu Feeds remains current and useful. She focuses on publishing timely and accurate opportunity updates for the South African youth employment market.
